Zone Manager

About the job

Work Schedule

M-F, 11:00pm – 7:00am (employee would report to work Sunday night at 11:00pm to begin work week).

Must be able to flex work schedule for campus events on various shifts.

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

Housekeeping Services is comprised of a staff of more than 400 employees who provide cleaning service and floor care to more than 40,000 campus customers in the maintenance and operation of the University’s 18 million plus square feet over 300 teaching, research, medical, administrative, residential, athletic and library buildings. Housekeeping Services is committed to fostering a culture of civility and respect for its diverse workforce as part of its commitment to being a leading building and environment services organization within a leading public institution.

Position Summary

The Zone Manager is one of approximately 20-25 supervisors responsible for organizing and directing the daily cleaning operations for a designated group of University buildings. Each Zone Manager oversees 10-30 employees and manages an average of 500,000 square feet of space, including offices, lounges, restrooms, student housing, classrooms, laboratories, entrances, exits, and stairwells. Each Zone Manager’s assigned area may require additional expertise in one or more areas. These may include expertise in housing and residential student facilities in a campus setting, including management of custodial operations for student residences, including preparation and turnover of housing units during summer and academic transitions; research, laboratory, or medical environments, including procedures for contamination containment, hazardous waste handling, and compliance with environmental health and safety regulations; academic and administrative settings, including maintenance of classrooms, offices, meeting spaces, and historically significant structures or holdings; and special event and athletic facilities, including coordination of housekeeping support for athletic events, academic gatherings, campus-related community events and other high traffic campus activities.

• Must have a valid NC Driver’s License or ability to obtain one prior to start date.

Minimum Education and Experience Requirements

High school diploma or equivalency and one year of experience in the area of assignment; or equivalent combination of training and experience. Some positions may require certification or eligibility for certification.

Management Preferences

Demonstrated supervisory experience in custodial or institutional housekeeping operations, preferably within an academic setting, student residential housing environment, or medical/research facility.

Demonstrates excellent customer service with clear, professional verbal and written communication to building occupants and stakeholders.

Strong knowledge of team cleaning processes including proper cleaning techniques and safety requirements to train Housekeepers.

Proficiency using Microsoft Office Suite programs.

Strong interpersonal skills.

Required Licenses/Certifications

• Must have a valid NC Driver’s License or ability to obtain one prior to start date.

Special Physical/Mental Requirements

This position is designated as mandatory and requires the employee to report to work to support critical University operations during adverse weather or other emergency conditions, including public health emergencies or situations that may result in University closure. Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment. Work is routine and repetitive in nature and may require strenuous physical exertion. Employees be able to move objects weighing up to 50 lbs. and climb stairs with or without reasonable accommodation.

Position/Schedule Requirements

Evening work occasionally, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Night work, Non-Healthcare TB exposure, On-call occasionally, Overtime, Rotating shifts occasionally, Valid NC Driver’s License, Weekend work occasionally

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.