Part-time Lobby Ambassador

About the job

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

Benefits & Perks

Opportunities to work around the world with Hyatt Hotels and Resorts

Discounted & Complimentary Hotel Room Nights

Enjoy free employee meals in our employee dining hall

Free covered parking

Medical Dental and Vision Insurance (Full-time colleagues)

Retirement savings plan

Excellent training and professional development

Tuition/Wellness reimbursement, up to $1,000 a year!

Employee Stock Purchase plan

Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  The Hotel Lobby Ambassador serves as the welcoming face of the resort, creating a positive first impression for guests. This role focuses on greeting guests, providing information and directions, assisting with guest inquiries, and enhancing the overall guest experience through proactive and personalized service.

Essential Job Responsibilities

• Warmly greet guests upon arrival and throughout their stay.
• Provide information regarding hotel amenities, services, dining outlets, events, and local attractions.
• Assist guests with directions to guest rooms, meeting spaces, restaurants, recreational facilities, and nearby destinations.
• Anticipate guest needs and proactively offer assistance.
• Answer guest questions and resolve minor concerns promptly and professionally.
• Collaborate with Front Desk, Concierge, Housekeeping, Engineering, and Food & Beverage teams to ensure seamless guest service.
• Monitor lobby areas to maintain a welcoming, clean, and organized environment.
• Recognize VIPs, loyalty program members, and special occasions to deliver personalized service.
• Provide recommendations for local restaurants, transportation options, shopping, and entertainment.
• Support hotel initiatives aimed at increasing guest service scores and loyalty.
• Collaborating with Front Desk, Concierge, Housekeeping, Engineering and Food & Beverage to handle guest requests efficiently, ensuring follow-through and timely resolution.
• Lobby Ambassador reports directly to the Guest Experience Manager.

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

• Must be able to stand and walk for extended periods, occasionally lift up to 25 pounds, and work in indoor and outdoor guest-facing environments as needed.

• Exceptional customer service and hospitality mindset

• Effective verbal communication skills.

• A true desire to satisfy the needs of others in a fast-paced environment.

• Ability to work independently and as part of a team.

• Must be able to provide full availability and work a flexible schedule, including weekends and holidays.