Security Operations Dispatcher I

About the job

At our company, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As the Security Operations Dispatcher I you’ll coordinate security operations and facility service calls to help maintain a safe environment and keep facility services running smoothly. You’ll monitor building and security systems, respond to alarms and emergencies, and dispatches personnel to address service requests.

Responsibilities

Job Duties & Responsibilities •    Monitors building and security systems, including fire protection, medical air/gas, refrigeration, pneumatic tube, utilities, access control, surveillance, burglar, infant abduction, and duress alarms •    Responds promptly to alarms, incidents, emergencies, and incoming communications in accordance with policies and regulatory requirements •    Serves as the central point of contact for security and facility issues and coordinates responses with appropriate departments •    Dispatches security and maintenance personnel to address incidents, service requests, and repairs •    Processes work orders in the computerized maintenance management system (CMMS) and accurately documents requested services, incidents, and actions taken •    Communicates with law enforcement, fire, and medical emergency services as needed and keeps leadership informed during critical incidents •    Coordinates scheduled maintenance and repairs with vendors and contractors •    Checks equipment functionality at the beginning of and throughout each shift and reports issues to management •    Participates in required training to maintain dispatching skills and knowledge of security and facility operations

Qualifications

Skills & Requirements •    High school diploma or equivalent required •    TOL-Telecommunications Operator License from the Texas Commission on Law Enforcement preferred •    2 years of related dispatch experience OR 2 years of security, military, TCOLE Telecommunicator, police, or facilities experience, including mechanical, electrical, or controls, required •    Prior hospital experience with additional education or experience in security, facilities service coordination, or a related field preferred

About Us

Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Additional Information

• Job Identification: 428094
• Job Category: Safety/Security
• Posting Date: 2026-10-22
• Job Schedule: Full time
• Locations: 9835 N Lake Creek Pkwy, Austin, TX, 78717, US ()