Mgr Banquet

About the job

• Reports directly to the Director of Banquets

• Interacts with individuals outside the hotel including, but not limited to, clients, suppliers, government officials, competitors and other members of the local community.

• Coordinates functions and activities with other department heads and Food and Beverage department heads, as appropriate.

• Interacts with all Banquet Staff and other departments as appropriate.

Job Duties and Responsibilities

• Oversees the set up of functions including; checking of the physical layout of the room, providing the Servers with the proper set-up information and posting of updated function sheets in the Banquet Kitchen.

• Oversees the service of the functions assigned by the Director of Banquets to ensure the success of the function and staff adherence to all service rules.

• Meets individual hosts and makes her/himself accessible to the host for any needs that may arise.

• Closes all banquet checks following the function.

• Oversees the clean up of all functions and ensures the proper removal and storage of the hotel linen and skirting.

• Reports all incidents to the Director of Banquets.

• Monitors side jobs of servers daily.

• Performs side work as assigned.

• Prepares daily log book, payroll hours and all other office paperwork.

• Oversees proper clean up, handling and storage of all props, specialty china, and specialty linen.

• Checks pantries and storage areas daily and maintains cleanliness.

• Checks function rooms for maintenance issues and reports to Engineering Department.

• Checks grooming of service staff.

• Assists Director of Banquets in the annual evaluation of banquet servers.

• Supervises bar staff when necessary.

• Attends BEO meeting, daily F&B briefing, and 10 day meeting as required.

• Assists in the training and documentation of training for all Banquet staff.

• At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.

• May assist with larger parties with private dining functions in Michael Jordan’s Steakhouse, as well as general restaurant management when banquet business is slower to provide additional shifts.

• Perform other duties, tasks and special projects as assigned.

Qualifications

• Ability to multi-task

• Ability to be a team player

• Ability to maintain confidentiality of all employees, guests and hotel information

• Capability to answer all phone calls using the proper phone etiquette of Hotel InterContinental Standards

• Ability to think clearly, quickly and make concise decisions.

• Ability to prioritize, organize and follow-up.

• Ability to work well under pressure.

• Ability to focus attention on details.

• Must be able to maintain a highly positive and friendly image that will reflect well on hotel's overall appearance.

• Excellent organizational and communication skills.

• Must be conscious of culture differences.

• One to two years as Banquet Server

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $40.45 to $44.22 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Additional Information

• Job Identification: 170632
• Job Category: Hotel-Operations
• Posting Date: 2026-10-23
• Apply Before: 2026-11-06
• Job Schedule: Part time
• Locations: 505 North Michigan Ave, Chicago, IL, 60611, US ()
• Hiring Salary: USD 40.00 - 44.00