Security Supervisor, 3rd Shift

About the job

Description

Campus Security Officers are responsible for the comfort, safety, and security of the students, faculty, staff, and visitors to the University of New England. Security Officers maintain a safe environment and minimize the potential for loss or damage of all property controlled by the University of New England by conducting high visibility patrols on foot and in University-owned vehicles, monitoring CCTV equipment, and monitoring radio communications. Officers provide a wide variety of services to our campus community, and are expected to proactively seek opportunities to provide excellent customer service.

Security Officers enforce the University of New England rules and regulations, the Office of Student Resolutions Conduct Code, and coordinate with law enforcement in enforcing state statutes. Security Officers have a critical role as first responders to campus emergencies and critical incidents such as active threat situations, bomb threats and mental health emergencies. Security Officers respond to disturbances and mitigate disruptive conduct and coordinate with local, county and state agencies as necessary. Security Officers recognize potential safety concerns and take measures to mitigate these concerns.

Security Officers day-to-day activities include routine patrols of campus property, completing daily building opening and closings and parking enforcement.

The Security Supervisor will be a member of the management team supervising the work of Security Officer I and II and student staff.

About The University of New England UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.

• Up to 8% retirement plan match.

• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.

• Educational benefits:

• UNE tuition waiver for employees, spouses, and domestic partners.

• UNE tuition waiver for dependents of employees with 1 year of full-time service.

• 50% tuition reduction if less than 1 year of full-time service.

For more information about our outstanding benefits, please visit: UNE Benefits Overview

Responsibilities

• Supervise Security Officer I and II and student staff on duty on both campuses

• Assist Director, Associate Director and Assistant Director with the coordination of work activities of others to include scheduling other security officers and dispatchers

• Provide leadership and mentorship to other security officers and dispatchers during shift

• Provide monthly and annual employee development to assigned security officers and dispatchers

• Assist with reviewing the parking inbox and parking appeals

• Review daily incident reports and assign follow up to security officers

• Rotating weekly on-call status

• Defend self and others from unauthorized use of non-deadly force using departmentally trained techniques as necessary, including but not limited to the use of pepper spray and handcuffs

• Patrol University property to prevent and detect signs of intrusion, theft, and life safety concerns and maintain safety during Campus events. This includes making regular inspection tours of campus noting unusual occurrences and ensuring all necessary doors and buildings are properly secured.

• Monitor persons in buildings and/or on campus. Watch for unauthorized persons, suspicious/criminal activity, disturbances, fights and campus policy violations, report to proper authorities

• Investigate suspicious activity, security issues, and criminal incidents. Gather and process necessary evidence and properly document in verbal and written reports

• Respond to campus disturbances (i.e. disorderly conduct, underage drinking parties, illicit drug use) and complete room searches as necessary

• Respond to campus emergencies including critical incidents, all hazards situations and active threat situations (i.e. active shooter, bomb threat, mental health, weather emergencies)

• Contact the on-call supervisor as needed for emergency situations

• Maintain complete awareness of the University of New England property, life safety systems, and emergency plans including the proper use of fire extinguishers

• Respond to accidents and medical emergencies and provide First Aid, CPR, Narcan and/or Stop the Bleed as necessary

• Contact local police and fire departments as necessary and act as a liaison between these agencies and the University as needed

• Maintain complete knowledge of and comply with all University and departmental standard operating procedures

• Provide prompt, courteous service to students, staff, and visitors including medical and courtesy escorts on campus

• Escort students, staff, and visitors to various locations on Campus and provide protection as necessary

• Escort and remove persons from Campus as needed

• Ensure resolution of any safety concerns noted during your shift, including submitting work orders or notifying on-call staff to correct the issues

• Monitor and regulate as necessary building systems including building boilers as well as refrigerator and freezer units and notifying Facilities as needed

• Monitor CCTV and review as necessary for security and investigations

• Answer telephone calls to take messages, answer questions and provide information

• Enforce University rules & regulations and notify violators of infractions including the issuance of parking tickets

• Write clear, concise incident reports including any supplemental supporting information (pictures, video, etc.)

• Coverage at designated campus athletic events

• Campus snow removal operations

• Cross training as Dispatcher and Safe Ride operator required

• Provide public assistance such as lock out services, jump-starts and routine information

• Assist administration with investigations as assigned

• Maintain the confidentiality of all departmental and University information and paperwork

• Complete all mandatory departmental Police One trainings

• Flexibility to work other shifts as needed on a short notice

• All other duties as required

Qualifications

• A high school diploma or equivalent is required, and a bachelor’s degree is preferred. Candidates must have either performed the duties of a Security Officer II or have a minimum of five years of experience in law enforcement/911 dispatching, fire/EMS, the military, or security.

• Community focused and customer service oriented

• Embrace evolving leadership vision for the department

• Thrives in culture of change

• Possess excellent communication skills and positive attitude

• Proactive with identifying areas of improvement for the department

• Self-motivated

• Exhibits leadership and mentor skills

• Ability to handle emergency situations calmly and effectively

• Must have attention to detail and respond promptly and professionally when necessary

• Be able to prioritize, organize, and follow up when needed

• Possess strong verbal communication skills

• Be a clear thinker, display the ability to remain calm, and show good judgment when resolving problems

• Able to follow directions and commands as required

• Work cohesively with co-workers as part of a team

• Work with minimal supervision

• Willingness to train and use handcuffs and OC spray

• Maintain confidentiality of departmental and University information

• Safely operate motorized vehicles, golf carts and other department-owned equipment

• Must possess a valid license to operate a motor vehicle in the state of Maine

• Must be certified or have the ability to be certified in First Aid, CPR/AED, Narcan, Stop the Bleed and other equipment as assigned

• Abide by department core values of integrity, community-focused, accountability and teamwork

Vaccination Statement (PLEASE NOTE)

Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.

Additional Note

This position is not eligible for H-1B visa sponsorship or STEM OPT extension.