Assistant Home Shopping Manager

About the job

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary The Assistant Home Shopping Manager supports the Home Shopping Manager in leading the daily operations of the online shopping, pickup, and delivery program. This position assists in supervising associates, ensuring accurate order fulfillment, maintaining exceptional customer service standards, and driving operational efficiency. The Assistant Home Shopping Manager helps coordinate order selection, staging, and customer pickup processes while supporting department sales, productivity, and customer satisfaction goals.

Key Responsibilities Department Operations

• Assist in overseeing daily Home Shopping operations, including online order fulfillment, staging, pickup, and delivery coordination.

• Support the execution of department goals related to order accuracy, on-time fulfillment, and customer satisfaction.

• Monitor workflow and adjust staffing or priorities to ensure efficient operations.

• Ensure orders are picked, packed, and staged according to company standards.

• Assist in maintaining proper equipment, supplies, and operational readiness.

Customer Service

• Deliver exceptional customer service and promote a customer-focused environment.

• Assist customers with order questions, substitutions, pickups, and issue resolution.

• Address customer concerns professionally and promptly.

• Enhance the customer experience by ensuring accurate and timely order fulfillment.

• Promote customer loyalty through positive interactions and service recovery efforts.

Leadership & Team Development

• Assist with supervising, training, coaching, and developing Home Shopping associates.

• Assign daily tasks and monitor performance to ensure productivity expectations are achieved.

• Support onboarding and training of new associates.

• Foster teamwork, accountability, and a positive work environment.

• Serve as acting department leader in the absence of the Home Shopping Manager.

Order Fulfillment & Quality Control

• Monitor order accuracy and ensure quality standards are maintained during the picking process.

• Verify product substitutions follow company guidelines and customer preferences whenever possible.

• Ensure fresh, frozen, and refrigerated items are handled according to food safety requirements.

• Review department performance metrics and identify opportunities for improvement.

• Assist with resolving inventory, fulfillment, and operational issues.

Inventory & Operational Support

• Monitor product availability and communicate out-of-stock concerns to store and department leadership.

• Assist with inventory management, shrink reduction, and operational audits.

• Ensure staging areas, storage locations, and equipment remain organized and properly maintained.

• Support implementation of department initiatives and process improvements.

Safety & Compliance

• Ensure compliance with company policies, food safety procedures, and operational standards.

• Promote a safe working environment and proper use of department equipment.

• Monitor adherence to safety procedures related to lifting, transporting, and handling merchandise.

• Maintain cleanliness and organization throughout department work areas.

• Support compliance with all regulatory and company requirements.

Qualifications

• High school diploma or equivalent preferred.

• Previous grocery, retail, e-commerce, fulfillment, or customer service experience preferred.

• Prior leadership or supervisory experience preferred.

• Strong customer service, communication, and organizational skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Basic computer and inventory management skills.

• Experience with online order fulfillment systems is preferred.

Physical Requirements

• Ability to frequently lift, carry, push, and pull up to 50 pounds.

• Ability to stand, walk, bend, reach, and perform repetitive motions throughout the workday.

• Ability to work in refrigerated and freezer environments as needed.

• Ability to operate carts, pallet jacks, and other department equipment safely.

• Flexible availability, including mornings, evenings, weekends, and holidays.

Key Success Factors

• Strong leadership and team development abilities.

• Commitment to exceptional customer service and order accuracy.

• Effective organization, time management, and problem-solving skills.

• Ability to maintain productivity and quality in a fast-paced environment.

• Focus on operational excellence, safety, and continuous improvement.

• Ability to support department sales growth while delivering an outstanding online shopping experience.

We also provide a variety of benefits including:

• Competitive wages paid weekly

·    Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts

• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits

• Leaders invested in your training, career growth and development

• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:   ACI Values

About Us

Albertsons Companies is at the forefront of the revolution in retail.  Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Additional Information

• Job Identification: 781709
• Job Category: Retail, Store Ops
• Posting Date: 2026-10-29
• Job Schedule: Full time
• Locations: 1012 Radio Rd, Durant, OK, 74701, US ()
• Banner: Albertsons
• Union Status: Non-Union