Sr. Custodial Supervisor (mother 2 of 2)

About the job

Department Description

The Hospitality Services Department is committed to maintaining all of our facilities with a high level of cleanliness. Hospitality Services is one of the key components in the continuum of care, as we assist with providing and maintaining an environment of wellness, by performing excellent Patient & Customer Service, as well as performing cleaning procedures and tasks that prevent infection, manages waste, and assists with insuring a safe environment.

Job Summary

Under the immediate direction of the Principal Supervisor, and/or Hospitality Services Manager; this position is responsible for supervising and coordinating all housekeeping responsibilities under the umbrella of the Hospitality Services Department, which includes:

• Operating Room Support Assistants & Leads - Technician Hospital Lab 1
• Patient Support Assistant (PSAs) & Leads, Technician Hospital Lab 1
• Tug Ambassador - Hospital Blank Assistant
• Storekeeper
• Dispatcher – Blank Assistant III
• Senior Custodian & Leads & Equipment Cleaners

Responsibilities

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

75

Management of Daily Operations - Supervises custodial services staff for assigned area. Assigns work and supervises the daily activities.

• Creates, monitors and adjusts employees work assignments, and schedules to ensure adequate coverage of all areas, and budgetary requirements are met.

• Communicates regularly with external and internal customers – leadership and staff

• Conducts daily and scheduled rounds of patient and public areas, with assigned staff and / or area/unit representatives (all customers) to insure cleanliness and all needs are met within the scope of responsibilities and document and follow-up on noted opportunities

• Performs daily Quality Assurance Inspections utilizing appropriate tools/software

• Conducts trainings to ensure staff’s knowledge and understanding of job requirements.

• Ensures that all waste, recycling, and soiled linen is packaged, transported, and disposed of properly.

• Inspects and documents work performed by staff on a daily basis to ensure cleanliness expectations are met.

• Completes and provides daily and/or weekly reports / assignments to manager

• Conducts daily shift huddles with staff to share and receive information

• Oversees the daily distribution, use and return of phones, pagers, and keys to/from staff.

• Ensure staff has sufficient supplies and materials to successfully perform their duties.

• Monitors all compliance requirements of assigned staff – UC Learning, Attendance, OHS, Performance Evaluation and Competencies, Policies, HBS, MCSS, and Hand Hygiene.

• Ensures all regulatory required trainings and documents are up to date (i.e-Pharmacy, and BMT Lab)

• Ensures all departmental equipment is well maintained, clean, and in working order. When identified, removes broken equipment out of service, tags, and takes appropriate action to secure repair.

• Maintains supply and equipment inventory.

• Ensures unit operations are in compliance with departmental or organizational policies, procedures, and defined internal controls.

• Enforces safety procedures, safeguards hazardous materials and ensures adherence to custodial and biohazardous material policies and procedures.

25

General overview of the Hospitality Services Operation

• Oversees all aspects of cleaning for assigned area to ensure all regulatory and infection control requirements are maintained.

• Provides support and oversight to all staff to ensure timely room turnover, service response, and equitable distribution of assignments.

• Documents incidents/complaints, investigates, and recommends appropriate actions in a timely manner.

• Understand and maintains confidentiality (HIPPA / PRIDE / Codes of Conduct)

• Monitors, and submits employees’ timecards daily / bi-weekly.

• Ensures that staff complies with the UCSF Medical Center and departmental policies, and procedures.

• Demonstrates leadership, and emotional intelligence.

• Participate and encourages department improvement plans

• Remains available and responsive to all emergency and non-emergency situations as required.

• Provides support to all staff – remains available and accessible, and follows up accordingly.

• Appropriately utilize the chain of command to communicate concerns to department manager(s) and/or Director for support and assistance.

• Conducts counseling and disciplinary sessions with assigned staff. Determines discipline for subordinates with authority to apply and / or recommends same to management.Screens applications, interviews candidates and makes selection decisions or recommends individuals for hire.Trains new employees on equipment and safe use of cleaning products and chemicals.Other duties as asigned

100%

Qualifications

Required Qualifications

• High school diploma or equivalent certification.
• Working knowledge of hospital, warehouse or industrial janitorial cleaning.
• Effective verbal and written communication in English
• Ability to establish and maintain work standards adhering to health and safety requirements.
• Effective interpersonal and work leadership skills to provide guidance and support to other personnel
• Ability to read, write and perform basic arithmetic calculations. Ability to follow oral and written instructions in English.
• Basic computer application skills.
• Ability to maintain confidentiality.
• Ability to assess situations and make logical decisions
• Ability to develop strategies in problem solving, and resolutions
• Ability to set priorities and manage conflicting demands. Ability to work effectively under pressure

Preferred Quaifications

• Bachelor’s degree
• Prior working experience in a union environment, and knowledge of Collective Bargaining Agreements
• Knowledge of relevant regulatory and industry codes, policies, standards and requirements.
• Demonstrated experience with training staff on equipment utilization, and cleaning procedures
• CHESP or NEHA Certification
• Housekeeping Training License / Certification
• Bloodborne pathogens and sharps disposal training.

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Additional Information

• Job Identification: 11222
• Job Category: General Services
• Locations: 1855 & 1975 4th Street, San Francisco, CA, 94158, US ()
• Shift Length: 8 hours
• Budgeted Job Salary Range: 88,400
• Campus Location 1: Mission Bay (SF)
• Bargaining Unit: 99
• Employee Class: Career
• FLSA Status: Exempt
• Job Code and Payroll Title: 005819 | CUSTODIAL HC SUPV 1 EX
• Workplace: Fully On-Site
• FTE%: 100.00