Casino Cocktail Server| On-Call

About the job

The Casino Cocktail Server is responsible for providing exceptional beverage service to guests on the casino floor in a fast-paced, high-volume environment. This role plays a critical part in ensuring a welcoming and entertaining experience for all patrons through prompt, courteous, and knowledgeable service.

Essential Duties and Responsibilities

• Greet guests in a friendly, professional manner and take beverage orders promptly.

• Serve alcoholic and non-alcoholic beverages in compliance with local, state, and federal laws and regulations.

• Ensure guest satisfaction through attentive service and consistent follow-up.

• Maintain cleanliness and organization of assigned service area throughout the shift.

• Operate handheld POS systems or paper tabs to input orders and track guest charges.

• Adhere to all responsible beverage service policies, including checking identification when necessary.

• Communicate effectively with bar staff to ensure timely drink preparation.

• Monitor guest behavior and report concerns to security or management as needed.

• Complete all side work and assigned tasks before, during, and after shift.

• Participate in team meetings, training sessions, and service standards reviews.

• Must be at least 21 years of age.

• Previous cocktail or beverage service experience preferred, ideally in a casino or high-volume setting.

• Excellent interpersonal and customer service skills.

• Ability to multitask and remain calm under pressure.

• Strong knowledge of beverages, including cocktails, beer, and wine.

• Must possess or obtain required alcohol service certification and health permits.

• Must be able to stand and walk for extended periods and lift trays up to 25 pounds.

Work Schedule

• Must be available to work flexible schedules, including nights, weekends, and holidays.

Physical Requirements

• Frequent walking, standing, bending, lifting, and carrying.

• Ability to navigate crowded and noisy casino environments.

Equal Opportunity Employment

Hyatt is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.