VIP Transportation Specialist

About the job

• Deliver an exceptional guest experience through a high level of personalized service and professionalism. o Open vehicle and building doors for guests.

• Maintain a professional appearance and demeanor at all times while representing the organization. • Maintain confidentiality and exercise discretion when interacting with VIP guests.

• Adhere to all traffic laws, company policies, and safety standards.

• Provide safe, timely, and professional transportation for VIP guests, executives and team members.

• Deliver exceptional family style service throughout the transportation experience.

• Coordinate transportation schedules and maintain communication with Security department as necessary for dispatching purposes.

• Inspect vehicle condition before and after use. Maintain cleanliness and organization of vehicles.

• Completes required logs, trip records, mileage reports, and incident documentation accurately and timely.

• Report unsafe or hazardous conditions.

• Maintain confidentiality and discretion when providing transportation services.

• Provide accurate and timely documentation and reports on departmental activities and status including vehicle damage, statements, and conditions which require attention and/or repair.

• Obey all traffic laws on and off property and immediately reports and traffic citations to the Security Shift Manager.

• Support special events, group transportation, airport transfers and other transportation related assignments as needed.

• Perform other duties as assigned by management

Responsibilities

o Open vehicle and building doors for guests.

o Assist guests entering and exiting vehicles and facilities.

o Load and unload luggage and personal belongings.

o Ensure guest comfort by accommodating reasonable requests and preferences.

o Establish rapport and build lasting relationships with guests to encourage repeat visits to the property.

o Collaborate closely with the Executive Host team to coordinate and support the needs of VIP guests

Qualifications

• Previous chauffeur, executive driver, or luxury transportation experience required, preferably in a guest-focused or hospitality environment.

• Exceptional customer service and communication skills.

• Demonstrated emotional intelligence with the ability to interact professionally with a diverse range of guests.

• Polite, respectful, and courteous demeanor with impeccable manners.

• Strong interpersonal skills and the ability to build positive guest relationships.

• Ability to maintain confidentiality and exercise discretion when interacting with VIP guests.

• Valid driver's license with a clean driving record required.

Additional Information

• Job Identification: 91590
• Job Category: Hotel Operations
• Job Schedule: Full time