Dual Rate Table Games Supervisor/Dealer - Full Time (Harrah's Hoosier Park)

About the job

Provides high quality customer service and promotes integrity while serving as a supervisor and/or Dealer for specific, licensed casino games. As Supervisor, oversees the operations of an assigned gaming area in compliance with Indiana Gaming Commission rules. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and employees.

DIRECTLY SUPERVISES: Dealer

Responsibilities

• Perform the act of dealing cards and/or dice for specific games which includes shuffling, dealing and retrieving playing cards, retrieving dice with stick and manual spinning of wheel games.
• As Supervisor, verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer.
• Reports on significant cash and cheque transactions.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Tracks essential play and relays all pertinent information to immediate Supervisor.
• Acts as role models and motivates subordinates to provide superior level of customer service to the guests.
• Handles guests concerns quickly and efficiently within scope of authority.
• Verbally informs Supervisor, as well as Surveillance of unnatural or irregular play and disputes on game.
• Knows and abides by Indiana Gaming Commission Regulations, internal controls approved by Indiana Gaming Commission and company policies and procedures.
• Responsible for game protection and game control.
• Responsible for placing lids on racks.
• Verifies opening and closing table inventory slips.
• Calls out for “no more bets”.
• Exchanges cash or coupons for chips.
• Collects rake, collects commission based on game dealt.
• Pay winning bets, collects losing bets.
• Other duties may be assigned at any time.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written with ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Have the ability to speak effectively before group of customers or employees of organization and write routine reports and correspondence.
• High school diploma or equivalent. Proof of experience as a dealer with a licensed casino or completion of an approved training course in card and dice games.
• Well-developed interpersonal skills and must possess excellent math skills and have the ability to multi-task.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.
• Must enjoy entertaining and communicating with the public.
• Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable to initiate conversations and create a fun environment for guests and maintain an effective working relationship with all other departments.
• Flexible with working various shifts, weekends, holidays, and long hours if applicable. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company- sponsored events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.
• Must be able to stand and/or sit for long periods of time (minimum of 4-6 hours intervals).
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to manipulate cards, dice and spinning wheels.
• Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack.
• Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission. Will require access to all general areas of the gaming facility and back-of-house areas.
• Must be able to work in a smoking environment.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

• Job Identification: 91473
• Job Category: Casino
• Job Schedule: Full time