Box Office Ticket Agent - Part Time (Caesars Palace LV)

About the job

A Box Office Ticket Agent is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest’s questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. The ticket agent will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.

Responsibilities

• Proficient with the ticketing system
• Process show ticket transactions for guests
• Promoting and suggesting cross property shows and attractions
• Suggesting Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards
• Assist guests with questions about the city and Caesars Entertainment properties
• Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests show needs and exceeding guest expectation

Qualifications

• High School graduate or equivalent is required.
• Minimum one-year customer service experience required.
• Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.
• A working knowledge of Ticketmaster or other ticketing system required.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance and friendly demeanor.

ADDITIONAL REQUIREMENTS

• Lifting, up to 30 lbs.
• Lifting and setting up stanchions as needed.
• Will stand, walk, climb/balance, stoop/kneel/crouch/crawl
• The noise level occasionally will be very loud

About Us

Help us roll out the red carpet at Caesars Palace!  This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa.  If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Additional Information

• Job Identification: 91256
• Job Category: Entertainment
• Job Schedule: Part time