Slot Technician Supervisor

About the job

Oversee the operation of the slot technical department and team members. Promote Family Style Service through actions and positive attitude.

Responsibilities

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Ensure slot-playing guests are kept in play by providing friendly and helpful service at all interactions.
• Delegate authority, and assign responsibilities and work schedules to department staff.
• Provide hands-on leadership to Slot Technical department.
• Maintain required documentation for all slot machine moves and repairs and maintenance.
• Maintain purchase orders and requisitions for all slot machine parts and supplies.
• Maintain proper logs in compliance with Florida gaming regulations and internal controls.
• Assist with developing and managing the departmental budget, including capital expenditures.
• Review reports and statistical data for malfunctions or other problems.
• Develop and implement schedules for preventive maintenance and repairs.
• Monitor staffing levels to ensure budgetary compliance.
• Assist with interviewing, hiring, developing, and evaluating department staff.
• Administer disciplinary action as necessary.
• Regularly and timely reviews with Slot Tech Manager of all departmental activity and issues.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Have complete knowledge of all casino events and promotional activities.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

Qualifications

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• Two to Five years experience in electronics and maintenance of technical equipment, game machines, or slot machines preferred with a 4-year degree in related fields or equivalent work experience.
• Gaming industry experience is strongly preferred.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 200 pounds
• Ability to lift and carry objects up to 75 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

Additional Information

• Job Identification: 91727
• Job Category: Casino
• Job Schedule: Full time