Hilton

Banquet Captain (Full Time) free parking

New Orleans, LA, United States

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Lead and supervise banquet staff during meetings, weddings, conferences, and special events.
Coordinate banquet room and beverage set-up to ensure all event requirements are met on time.
Oversee food and beverage service, ensuring high standards of guest satisfaction and operational excellence.
Conduct pre-shift meetings and communicate event details, service expectations, and department updates.
Collaborate with hotel departments to ensure seamless event execution.
Monitor event quality, team performance, cleanliness, and compliance with safety and service standards.
Complete banquet billing and event documentation accurately and timely.
Respond professionally to guest and host requests, resolving concerns as needed.
Assist with post-event breakdown, room resets, inventory replenishment, and team training.

High school diploma or equivalent required; college coursework preferred.
Previous banquet leadership experience required; Banquet Sub-Captain experience preferred.
Strong knowledge of food and beverage operations, banquet service standards, and event execution.
Excellent leadership, communication, guest service, and conflict-resolution skills.
Louisiana Beverage Server Permit required; CPR/First Aid certification preferred.
Ability to stand and walk for extended periods and lift up to 50 pounds.