Guest Service Attendant (Guest Requests & Bell Services)

About the job

Starting Rate: $15.50/hour plus tips

Full-Time role (up to 40 hours/week)

The Role  (includes, but not limited to):

• Respond promptly to guest requests and service needs

• Assist with luggage upon guest arrival, departure, and room moves

• Deliver amenities, packages, and items to guest rooms

• Provide friendly, professional service and basic resort information

• Work collaboratively with Front Desk, Housekeeping, and other departments

• Maintain cleanliness and organization of service and storage areas

Guest Request Attendants must have Full-Time/Open availability and be able to work a flexible schedule, including weekends and holidays, when needed.

The Hotel

A member of Historic Hotels of America, Royal Palms Resort and Spa is a AAA Four Diamond resort located at the foot of majestic Camelback Mountain. Combining the graciousness and sophistication of a Mediterranean villa with the intimacy and privacy of a secluded retreat, Royal Palms offers 119 custom-appointed guestrooms, regal Spanish Colonial architecture, more than 20,000 square feet of estate-like meeting space, Tuscan-style gardens, exquisite tapestries, various antique décor, and stone fireplaces throughout. Designed around the original 1930s historic private mansion, Royal Palms is home to the award-winning T. Cook’s restaurant, the Mix Up Bar, Forbes Four Star Alvadora Spa, a Mother-of-Pearl-tiled swimming pool with private cabanas.

• A genuine desire to serve and create memorable guest experiences

• Ability to remain calm, courteous, and efficient in a fast‑paced environment

• Strong verbal communication and interpersonal skills

• Attention to detail and a professional appearance consistent with luxury hospitality standards

• Physically able to push, pull, lift, and carry moderate amounts of weight

• Comfortable working in indoor and outdoor environments

• Previous hotel or resort experience preferred

• Full-Time open availability, including weekends

The Benefits & Perks​

• Enjoy free employee meals in our employee dining hall
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.