Fraud Investigator: I

About the job

Fraud & Identity Specialist

Location: Remote, anywhere in the U.S.

Duration: 6 months

Rate: $16.42 – 17.85

Shift: Sunday–Thursday, 11:30 a.m.–8:00 p.m. Pacific; Friday and Saturday off

Join a Fraud & Identity team in a remote contract role. You’ll review customer accounts and transactions, investigate suspicious activity, and handle customer appeals and internal escalations. You’ll gain hands-on fraud investigation experience while identifying patterns, making judgment calls, and suggesting process improvements.

Contract Duration: 6 Months

Required Skills & Experience

· 1–2+ years in fraud, data processing, customer support, or a related field; a strong academic record may also qualify

· Experience reviewing customer accounts for potential fraud and providing customer service

· Basic Excel or Google Sheets skills

· Strong written and verbal communication

· Sound judgment when cases are not clear-cut

· Ability to prioritize a queue, handle sensitive information confidentially, and work in changing conditions

· Availability Sunday–Thursday, 11:30 a.m.–8:00 p.m. Pacific; Friday and Saturday off

Desired Skills & Experience

· Experience with Zendesk or a similar support platform

· Understanding of the gig economy

What You Will Be Doing

Tech Breakdown

· Customer account reviews, transaction data, Excel or Google Sheets, and support tools; platform percentages were not provided

Daily Responsibilities

· Investigate potential fraud, suspicious activity, and account takeovers using live and historical data

· Review and prioritize inbound customer appeals and internal escalations

· Identify fraud patterns, document findings, and make timely decisions

· Complete recurring operational reviews accurately and recommend process improvements