Learning & Knowledge Content Specialist

About the job

Req ID: 78729 ****

Location: Tulsa -TUL ****

Areas of Interest: Wealth Management ****

Pay Transparency Salary Range: Not Available ****

Application Deadline: 10/30/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type

Discretionary

Summary

Our Wealth Management team at BOK Financial has been helping clients achieve their financial goals for more than a century. We provide comprehensive solutions for individuals and institutions worldwide, managing over $117 billion in assets with a disciplined, long-term approach. From traditional banking services to specialized offerings like institutional portfolio management and fiduciary tax services, we deliver personalized strategies backed by deep expertise. Guided by our core principles—knowledge-driven relationships, objective advice, and proactive communication—we are committed to excellence, growth, and investing in the communities we serve.

Job Description

The Learning Content Specialist is primarily responsible for managing learning content for the Consumer Banking & Mortgage division of BOK Financial. This includes developing, sourcing, editing, reviewing and maintaining content to support the daily operations and documentation of the Consumer Banking & Mortgage division. This position is responsible for working with subject matter experts across the organization, compliance, audit, and fair banking to interpret business-driven and regulatory changes. This position also works closely with learning and development, senior management, middle management, operations, front-line staff and vendors to improve knowledge repository functionality.

Team Culture

At BOK Financial, your potential is our priority, with opportunities designed to help you grow. We create an environment where people are trusted, encouraged, and equipped to build meaningful, lasting careers. Our leaders invest in development, offering guidance, connection, and support every step of the way. Here, you’ll find a culture focused on what you can achieve—empowering you to grow with purpose and make an impact.

How You'll Spend Your Time

• You will manage and maintain the Consumer and Mortgage Banking knowledge repository.

• You will create and publish content supporting process, policy, regulatory, and product changes.

• You will ensure materials align with compliance, operational, and risk requirements.

• You will review and approve content for accuracy, relevance, and accessibility.

• You will maintain content links, archives, and consistent site organization standards.

• You will create and update job aids and on-demand learning resources.

• You will support business initiatives by managing knowledge projects and driving continuous improvement.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a bachelor’s degree in English, Journalism, Marketing Communications, Technical Writing or a related field with 2 – 5 years of relevant experience in developing/managing learning content, or 5 – 7 years of equivalent experience. Experience in Instructional Design and an LMS system preferred. Work experience in a financial institution or thorough understanding of financial products and services preferred.

• Exceptional written and verbal communication skills

• Existing knowledge of products, services, policies, procedures, processes and applicable regulations

• Knowledge of technical copywriting and editing, especially for Web publication

• Strong ability to consolidate significant amounts of information into a usable format and communicate complicated concepts and technical data in simple terms

• Ability to effectively manage multiple projects in a fast-paced, deadline-driven environment

• Proven ability to build consensus and work effectively within cross-departmental teams

• Detail-oriented in process and in results

• Advanced knowledge of HTML, content management systems (CMS), or knowledge management systems (KMS) preferred

• Familiarity with supporting software applications (e.g., ServiceNow, SharePoint, etc.)

• Experience with content management, writing and editing, and utilizing web tools to distribute information.

• Strong organization and planning skills

• Understanding of reporting including the ability to create written or verbal communications on report content, ability to create strategies and action plans based on identified trends

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!

Apply today and take the first step towards your next career opportunity!

The companies in BOK Financial Corporation Group are equal opportunity employers.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Please contact recruiting_coordinators@bokf.com with any questions.

Tulsa, OK, US, 74101

Top 3 reasons to apply

Investing in our talent and building a great workplace is a top priority for us.

• Empowered employees

• Award-winning culture

• Community commitment

[ **BOK Financial Corporation Group adheres to state specific pay transparency requirements.

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In order to be considered for a position with BOK Financial Corporation Group, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the application deadline.**

Base salary range explanation:

The base salary range represents an average range for this position. Actual offers to be determined based on the candidate’s qualifications, skills, experience and education. See job details for salary range and bonus type.

Benefits:

**BOK Financial Corporation Group offers industry-leading benefits addressing your complete physical, financial and emotional health. Click ** here** to see our benefits.

About BOK Financial Corporation

For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we’ve grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between.

Facts:

• Operations focused in an eight-state footprint

• 5,000 team members

• $53.2 billion in assets*

• $129.3 billion in assets under management and administration*

• $9.3 million donated to local nonprofits in 2025

• 56,000 volunteer hours by our employees in 2025

*At June 30, 2026