Front Office - Primary Care

About the job

About the Role

We are seeking an experienced Front Office / Front Desk professional to join a busy, patient-centered medical practice. This role is ideal for someone who is highly organized, tech-savvy, and patient-focused, with prior experience in medical front office operations.

In this role, you will serve as the first point of contact for patients and play a critical part in ensuring smooth daily operations of the practice. The ideal candidate brings a team-first mindset, strong attention to detail, and the ability to manage multiple responsibilities while maintaining a warm and professional demeanor.

This is an onsite role, starting ASAP, and is best suited for someone comfortable working in a fast-paced clinical environment.

What You’ll Do

• Greet patients and manage front desk operations with professionalism and warmth

• Handle patient check-in and check-out, ensuring accurate demographic and insurance information

• Verify insurance eligibility and support basic billing-related processes

• Schedule appointments and manage provider calendars efficiently

• Answer phones, respond to patient inquiries, and route messages appropriately

• Maintain accurate documentation within the electronic health record (Athena preferred)

• Communicate effectively with clinical staff to support smooth patient flow

• Manage administrative tasks including scanning, filing, and record maintenance

• Use practice systems and technology efficiently to support daily operations

• Contribute positively to a collaborative, respectful, and patient-focused office environment

What We’re Looking For

• Previous front desk or medical office experience required

• Experience with insurance verification and basic billing processes

• EHR experience required

• Highly comfortable using computers and office technology

• Strong organizational skills and attention to detail

• Excellent communication and interpersonal skills

• Professional, dependable, and able to manage multiple tasks at once

• Team-oriented mindset with a strong focus on patient experience

Why Join

• Immediate start in a well-established, busy medical practice

• Opportunity to play a key role in patient experience and daily clinic operations

• Supportive, team-oriented environment

• Consistent schedule in a stable practice setting

Schedule & Compensation

• Schedule:

Monday-Friday (full-time)

• Pay:

$12-$14/hour, based on experience

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\n$12 - $14 biweekly

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