Box Office & Volunteer Coordinator

About the job

Minimum Qualifications

• Undergraduate degree.

• Commitment to the highest standards of customer service.

• Experience with Google Workspace, Microsoft Office, and database systems.

• Demonstrated written and oral communication, interpersonal skills, teamwork, and problem-solving abilities.

• Ability to lift 30 lbs when needed.

• Evening and weekend availability.

Essential Job Functions

General position description: A key position within “Front-of-House” operations at the Schaefer Center for the Performing Arts and other supported arts venues on campus, this position serves as the assistant to the Director of Audience Services for Arts Engagement. The position also coordinates student employees and scheduling, manages a 70-member volunteer corps, and plays an integral role in overseeing Box Office communication with donors and patrons. This on-site position requires hours outside of the normal M-F 8am-5pm, including evening and weekend work, depending on performances and events.

Specific duties: Box Office

• Provide a welcoming and supportive atmosphere for all visitors, artists, and facility users to the Schaefer Center.

• Oversee day-to-day Front-of-House operations in the absence of the Director of Audience Services.

• Assist the Director of Audience Services in overseeing the ticketing database for the Schaefer Center, the Department of Theatre & Dance, Hayes School of Music, and Campus Activities.

• Assist in training and scheduling of student Box Office & Event Staff.

• Assist in facilitating ticket reservations and claims for Schaefer Center seat namers, donors, and sponsors.

• Work with the Director of Arts Education & Outreach to provide administrative and on-site support for the APPlause! K-12 Performing Arts Series.

• Maintain accurate patron records by cleaning up entries and updating names, addresses, phone numbers, and emails.

• Provide mentorship, backup, and support for the Box Office Staff in dealing with complex customer service problems.

• Manage complimentary ticket requests for staff, cast and crew, volunteers, artists, and renters.

• Maintain virtual Box Office communication, via SMS and email, with patrons, donors, and volunteers.

• Submit support tickets for updates and troubleshooting of the ticketing system.

• Ensure Will Call tickets are printed regularly and prepared for patrons to pick up at events.

Volunteer Ushers

• Oversee a 70-member volunteer corps responsible for ushering and assisting patrons during events in the venue.

• Schedule, recruit, coordinate, and provide support for volunteers.

• Update volunteer policies and procedures to ensure continued exemplary service to patrons.

Events

• Act as on-site Front-of-House staff coordinator for assigned Schaefer Center and Theatre & Dance events; facilitate set-up and breakdown of box office, lobby, and concessions spaces.

• Act as on-site Volunteer Coordinator for events utilizing the volunteer corps; brief volunteers on their responsibilities and pertinent event-specific information, provide support for any patron issues that arise, and release volunteers at the appropriate time.

Administrative

• Assist the Director of Audience Services with maintaining Box Office financial records by preparing cash and concessions/merch deposits.

• Maintain concessions inventory and sales records.

• Submit receipts and invoices to the Business Services team.

• Maintain comprehensive, up-to-date policy and procedure manuals for Front-of-House staff.

• Assist Department staff with audience-related administrative work.

Preferred Qualifications

• Front-of-House theatre experience.

• Knowledge of ProVenue by Tickets.com or other ticketing system.

• Experience with Adobe Creative Suite.

• Ability to remain calm under pressure.

Work Schedule/Hours

Business Office Hours to events On-site and 40 hour/week schedule dependent on performances and events (includes day, evening, and/or weekend hours)

Physical Demands of Position

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Special Instructions to Applicants

Submit Resume and List of 3 Professional References with Contact Information Included

Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S