Customer Manager - Walmart Omnichannel, Confectionery

About the job

Job Description:

Customer Manager - Walmart Omnichannel, Confectionery

Bentonville, AR

The Customer Manager, Walmart-Omnichannel, Confectionery is the omni-channel subject matter expert supporting the largest digital business within Mars Snacking. This role leads Walmart’s Online Pickup & Delivery (OPD) strategy and omni growth plans, driving digital performance through best-in-class digital shelf execution, content optimization, pricing and promotion strategy, and seamless omni-integration.

Operating in a fast-evolving environment, this role requires a self-starter who thrives in ambiguity, builds new capabilities, and operates with a strong ownership mindset.

What are we looking for?

• Bachelor’s Degree

• 5+ years in Sales, Marketing, eCommerce, or Omni/Digital roles within CPG or retail

• Experience managing large, complex retail customers

• Strong understanding of syndicated data and digital performance metrics

• Digital commerce or OPD experience preferred

• Proven self-starter comfortable operating in ambiguity

• Strong ownership mindset with ability to influence cross-functional partners

What would be your key responsibilities?

• Lead Walmart Omni Strategy: Own development and execution of OPD and omni-channel plans that drive digital growth and category leadership
• Drive Digital Shelf Excellence: Partner cross-functionally to optimize assortment, search visibility, content quality, digital shelving, pricing, and promotions
• Accelerate Digital Growth: Identify and execute opportunities to expand online penetration, improve conversion, and enhance digital shopper experience
• Influence Through Insights: Deliver data-driven recommendations that create mutual value and strengthen category performance
• Build & Scale Capabilities: Establish new processes, tools, and ways of working that improve omni execution and digital performance
• Execute with Excellence: Lead new item launches and ensure flawless execution of customer plans
• Represent the Voice of the Customer: Translate customer insights into internal strategy and action

What can you expect from Mars?

• Work with over 150,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we are striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Mars does not sponsor visas for this role.

This position is not eligible for relocation benefits.