Hospitality Ambassador

About the job

Title: Hospitality Ambassador Description: Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.

Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Core Responsibilities:

Front Desk / Lobby Operations

Serve as the main point of contact for employees and visitors

Provide high-level, professional service with a heart for service mindset Handle inquiries, requests, and issues promptly and gracefully

Security & Access Management

Partner closely with Security to protect people and assets

Manage visitor check-in, badge assignment, and host notifications

Ensure strict adherence to access protocols and confidentiality

Guest & Service Coordination

Support:

Vendor deliveries (packages, catering, personal items)

Special requests and VIP interactions

Call center support (phone inquiries)

Program & Operations Support

Manage programs like:

Parking placards

Clipper Cards / transportation

Lobby amenities

Support multiple lobbies (flex/rover coverage as needed)

Logistics & Additional Duties

Support gnExpress delivery service (document handling/distribution)

Maintain lobby supplies

Assist with projects and process improvements

Key Competencies:

Exceptional customer service / hospitality mindset

Strong communication & interpersonal skills

Ability to handle sensitive/confidential information with discretion Adaptability + multitasking in fast-paced environments

Problem-solving / solution-oriented thinking

Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.) Continuous improvement mindset

Qualifications:

Bachelors degree (any field)

3-4+ years experience in:

Corporate hospitality OR

High-end service (luxury hotel, retail, concierge, etc.)

Strong proficiency in:

MS Office + Google Suite

Ability to learn new systems (visitor mgmt, call center tools)

Valid CA drivers license

Work Conditions

Fully onsite (5 days/week) - South San Francisco

Shift options:

7:00 AM - 4:00 PM

8:00 AM - 5:00 PM

Mandatory:

Bi-weekly Thursday meetings (until ~6:30 PM)

Team meetings + safety certification (within 6 months)

12-month commitment required

No relocation or remote option