Customer Service Warranty Department

About the job

Customer Service Warranty DepartmentRC Willey is seeking a detail-oriented and customer-focused team member to support our Warranty Department. In this fast-paced role, you’ll assist customers with warranty claims, process service requests, and ensure accurate record-keeping. We’re looking for problem-solving individuals who are committed to providing excellent service and upholding RC Willey’s high standards of quality and efficiency. Once fully trained, this is a remote positionReady to Join the Team?RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:Paid Time Off, start accruing from day one Medical, dental and vision insurance 7 paid holidays – plus, we’re closed every Sunday Generous employee discounts on merchandise Company medical clinicPaid parental leave to support your growing family Associate referral program Life insurance  401(k) with company match to build your financial future Wellness incentives  Annual profit-sharing incentive Career growth opportunities Tuition Reimbursement for continued learning A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture And more!  Key ResponsibilitiesProvide professional and courteous support to customers via phone, addressing inquiries and concerns related to product warrantiesClearly explain warranty coverage, terms, and service options to customers in an easy-to-understand mannerServe as a liaison between customers and internal departments, such as sales and delivery, to facilitate issue resolutionCoordinate with manufacturers and service centers to ensure timely and effective resolution of warranty-related claimsMaintain accurate records of customer interactions and warranty claims in company systemsStay up to date on company policies, warranty processes, and product information to provide accurate assistanceAll other duties as assignedSkills and QualificationsStrong customer service, problem-solving, and interpersonal skillsExcellent verbal communication and active listening abilitiesAbility to handle high-pressure situations with professionalismProficiency in basic computer use and accurate typingSelf-motivated with the ability to work independently and efficientlyStrong attention to detail and ability to multitask in a fast-paced environmentExperience in handling customer inquiries, troubleshooting issues, and providing solutions over the phone is a plus To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.