Lead Product Manager, OBX

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

Onboard Brand Experience (OBX) is responsible for the development and management of fleet investment initiatives and onboard product strategies that enhance both the passenger experience and the Delta brand.  This position is part of the Fleet CX team which develops Delta’s aircraft interior design and hard products, ensuring Delta retains its leading position in a rapidly evolving industry.

The Lead Product Manager – OBX leads hard-product strategy and development initiatives for Delta’s diverse fleet of aircraft (new deliveries and major modifications).  Job functions include performing analyses of Delta’s product to identify opportunities to elevate the customer experience; guiding Delta’s product strategy for upcoming fleet programs; leading next generation product design initiatives from concept to completion; preparing business cases, presentations, and briefings; and presenting to senior leaders on a regular basis.

In addition, the Lead Product Manager owns multiple fleet programs from a product perspective, and partners with teams across the company to manage the development and timely implementation of cabin interior products and features – including seats, monuments, lavatories, trim & finish, lighting, in-seat power, seatback IFE, and other prominent customer-facing commodities.

A successful candidate must be comfortable working independently and on cross-divisional teams of internal and external partners (e.g., engineers, program managers, and frontline representatives).  The Lead Product Manager is expected to be proactive and organized – requiring minimal supervision or direction.

Always the advocate for Delta’s customers, the Lead Product Manager must be able to create and understand aircraft interior design specifications, draw insights from customer data, develop business cases for aircraft projects, create high-level communications and presentations for leadership regarding onboard products, lead a team to ensure product specifications are met, and ensure aircraft projects remain on track.  An understanding and passion for the customer experience and a drive to innovate - both at Delta and throughout the industry - is a must.

This position is located in Atlanta and reports to the Manager - Onboard Brand Experience.

This position requires periodic domestic and overseas travel for product development and program management.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Bachelor’s degree or 5 years of relevant work experience
• At least 3 years of experience working on large, cross-divisional projects
• Proficiency in Microsoft Office 365 suite (Word, Excel, PowerPoint)
• Ability to organize and lead a small team
• Creativity and passion for Delta's customers
• Interest and knowledge of Delta's diverse fleet
• Demonstrated problem solving and analytical skills
• Ability to manage multiple projects simultaneously and independently
• Ability to propose, sketch, communicate, and/or mock-up potential design solutions
• Strong communication skills – both written and verbal – to develop, present, and champion business cases and briefings for senior leaders
• Strong interpersonal skills to work across divisions and with external stakeholders
• Ability to lead large, cross-divisional meetings with senior leaders and executives
• Strong presentation skills, and ability to condense complex information into high-level briefings for senior leaders
• Skills translating strategy into action, with a focus on extracting customer insights, defining a clear vision for the task, and balancing desirability with feasibility and viability on every project
• Must be performing satisfactorily in current position
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Knowledge of Delta’s onboard experience and product offerings
• Knowledge of aircraft interior industry designs, trends, and innovations
• Prior experience in aircraft cabin design, product development, marketing, engineering, and/or project management
• Prior experience working on large, cross-divisional projects