Senior Product Owner – Digital Catering Solutions

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines is seeking a creative and driven team member with a passion for travel, employee and customer experience, and design to join our team. Delta Onboard Service (OBS) is leading an effort to transform how we do catering by:

• Delivering a best-in-class catering ecosystem that powers over 5,000 daily departures across Delta's global network
• Shaping digital experiences that impact 200 million annual customers and enable 40,000 flight attendants to deliver exceptional onboard service

We are looking for a dynamic, strategic, and experienced Senior Product Owner to assist our team with these transformational efforts. The Senior Product Owner will combine business acumen, technical skills, Agile product ownership experience, and intellectual curiosity to drive the vision and development of an industry leading food and beverage experience for our customers.

The Senior Product Owner will work off the team’s product roadmap to deliver business value, managing all aspects of developing a foundational back-end system to support the employee-to-customer user experience and design, and improve employee (e.g., Back office Teams, Flight Attendant, Reservation Specialist) and customer satisfaction. The successful candidate will work across In Flight, Commercial, and IT to define a development plan, prioritize work, and support execution of our catering transformation. The candidate will work to ensure development requests are well understood and deliverables meet business needs, all while balancing long-term flexibility and speed to market.

The Senior Product Owner – Digital Catering Solutions position is based in Atlanta, GA.

Primary Functions:

• Own product strategy and roadmap for assigned capabilities, ensuring alignment with Delta's catering transformation objectives and customer experience goals
• Define and track business outcomes, KPIs, and success metrics to ensure delivery of measurable value.
• Leverage customer feedback, operational insights, and performance metrics to prioritize investments, refine requirements, and guide product strategy.
• Influence cross-functional teams and senior stakeholders to align priorities, drive decisions, and achieve desired business outcomes.
• Develop a strong understanding of system integrations, data flows, APIs, and operational processes to effectively prioritize and guide solution development.
• Partner with stakeholders to define requirements and features through process mapping and business analysis, translating business needs into functional requirements.
• Elicit, document, and refine use cases that support feature development and implementation.
• Lead backlog refinement and actively participate in Scrum ceremonies, prioritizing work based on business value, implementation effort, confidence, and strategic alignment.
• Partner effectively with Delta IT (architects and engineers) and third-party vendors to translate business needs into scalable technical solutions.
• Define success criteria and metrics of new products/releases and perform post-implementation analysis
• Partner with business stakeholders to support change management, user adoption, training, and successful rollout of new capabilities.
• Work collaboratively to ensure functionality seamlessly integrates through Flight Attendant and customer-facing channels while delivering expected value
• Identify and proactively manage product risks, dependencies, and trade-off decisions to ensure successful delivery of business outcomes.
• Communicate and coordinate with key stakeholders across the organization to share priorities, product roadmap, and key learnings

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Build strong working relationships with coworkers, customers (internal and external), partners, and company leadership
• Bachelor's degree and 7-10 years of relevant business, operations, technology, or product experience, including at least 5 years in a Product Owner, Product Manager, Business Analyst, or Agile delivery role
• Experience working in Agile delivery environments and partnering with technology teams
• Must be self-motivated, intellectually curious, and results oriented, capable of meeting or exceeding deadlines
• \Must have strong attention to detail, the ability to work autonomously, and manage multiple requests with varying timelines
• Strong analytical and problem-solving skills with the ability to leverage data to drive decision-making.
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
• Must possess strong written and oral communication skills
• Experience using product management and collaboration tools such VersionOne, Mural, Aha!, or similar platforms
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree. Preferred major in Technology, Business, Management Information Systems
• 5-8 years of Product Owner experience in Agile environments, including experience coaching, mentoring, or leading teams in Agile methodologies.
• Experience working in an Agile environment and has written features and user stories
• Working knowledge of tools like Agility One (VersionOne) and Aha
• Experience in at least one commercial or operations function such as In Flight, Reservations, Airport Customer Service, Digital, or Sales
• Experience leading large-scale digital transformation initiatives involving multiple business and technology stakeholders.