Director Product Management, Owner & Operator Portal

About the job

The Director, Product Management – Owner & Operator Portal owns the vision, strategy, roadmap and execution for IHG’s AI-enabled Owner & Operator Portal – the single intelligent destination for owners and operators to access services, data and support. The Director leads product delivery across a multi-surface experience environment (web portal, mobile, owner-facing AI agent, notifications and communications), currently built on the Salesforce ecosystem and frontier AI solutions. The Director brings a technology-agnostic perspective – versed in the broader landscape of experience-enabling platforms and AI assistant capabilities – and recommends the best-fit approach for the product. The Director works deeply with cross-functional stakeholders across the owner lifecycle to understand business processes, define value-enabling capabilities and the underlying data model, and leads a team of Business Analysts and a Data Visualization Manager, as well as delivery partners responsible for creating and implementing the product.

Your Day to Day

• Owns and develops the product vision, strategy and roadmap for the Owner & Operator Portal that is scalable across regions, brands and personas, and ensures the use of industry and enterprise technology standards.
• Translates platform direction and frontier AI innovation – across Salesforce (e.g. Agentforce) and the broader market of experience platforms and AI assistants – into business value and serves as a key advisor to stakeholders, providing new research and innovative approaches.
• Accountable for the development of business cases and value-enabling capabilities, with the ability to influence senior leadership, business partners, and cross-functional stakeholders across the owner lifecycle on prioritization and adoption of product capabilities, and drive the solution to completion.
• Research and evaluate, or provide direction to others researching and evaluating, frontier AI solutions, AI assistant capabilities and experience-enabling technologies coming to market – technology agnostic, within and beyond the current platform stack – and their potential application to the portal roadmap and business plans.
• Analyzes business processes and owner/operator journeys from end to end across the multi-surface experience, including the underlying data model, partnering with technology and business colleagues as appropriate.
• Provides guidance and enterprise‐wide influence leading to experiences that are valuable, well engineered, operable, scalable, and delivered on schedule; directs User Acceptance Testing and release readiness.
• Leads a team of Business Analysts and a Data Visualization Manager; advises in decisions regarding delivery partnerships, vendor selection and statements of work.

What We Need from You

• Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.

• Typically a minimum of 10+ years of progressive product management experience with demonstrated proficiency leading digital experience products, platform ecosystems and cross-functional delivery teams.

• Mastery of product management for experience platforms, technology agnostic across the landscape of experience-enabling and AI assistant capabilities, with deep working expertise in the Salesforce ecosystem and strong knowledge of the capabilities and constraints of the technologies supported.

• Expert understanding of multi-surface experience environments (web portal, mobile, AI agent, notifications) and of the business processes, value-enabling capabilities and data models that underpin them.

• Champion engineering process disciplines (e.g., Scrum, Agile, Kanban, ITIL).

• Champion responsible AI practices and governance (e.g. Einstein Trust Layer usage, responsible‐AI review, data grounding).

• Required Skills:

• Platform Focused (current stack – Salesforce):

• Experience Cloud (owner/operator portals)

• Agentforce (agents, topics, actions, guardrails)

• Data Cloud (identity resolution, data grounding)

• MuleSoft / API-led integration

• CRM data models (owner, hotel and account 360)

• Flow and platform automation

• Security, sharing and access management

• Release, environment and DevOps practices

• Enterprise Integration Patterns

• Knowledge management and personalization

• Data Focused:

• Data model design and governanc

• Data Design Principles and Best Practices

• Reporting and Analytics Design Platforms

• Data platforms knowledge for data residency decisions (Salesforce Data Cloud, GCP/BigQuery)

• BI tools (Tableau, Tableau Next)

• Value and adoption analytics

• Decision Science Experience, Including Machine Learning, Artificial Intelligence and agentic/LLM solutions

• Predictive insights and personalization

• Master Data Management Applications

Preferred Skills

• Experience Focused (technology agnostic):
• Multi-surface experience design (web, mobile, AI agent)
• Frontier AI / agentic and AI assistant solutions (e.g. Agentforce, conversational AI platforms, LLM-based assistants)
• Owner and operator self-service
• Knowledge and content experience
• Business process mapping
• Value case development and adoption measurement
• Reporting and Analytics
• Data Focused:
• Hospitality owner and hotel data

Travel 10%

Location - Our hybrid work structure is an exception of three (3) days in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.

#LI-DH

About Us

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.  We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Additional Information

• Job Identification: 169804
• Job Category: Technology Development
• Posting Date: 2026-10-19
• Apply Before: 2026-10-26
• Job Schedule: Full time
• Locations: Three Ravinia Drive, Atlanta, GA, 30346, US ()