Technical Support Specialist

About the job

Description

The Technology Support Specialist will initiate and support a Mac and PC environment, solving a wide range of application and technical problems, demonstrating superior problem solving skills and a strong combination of customer service, communication, and technical abilities. This position will work as part of a team across two campuses and interact with all members of the University community via phone, email, walk-up and office visit support. Technical experience that includes maintenance and imaging of laptops and desktops, troubleshooting hardware and software issues, deep understanding of the Windows and Macintosh operating systems, and an understanding of how technology works in an enterprise level environment is essential to success in this role.

About the University of New England UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.

• Up to 8% retirement plan match.

• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.

• Educational benefits:

• UNE tuition waiver for employees, spouses, and domestic partners.

• UNE tuition waiver for dependents of employees with 1 year of full-time service.

• 50% tuition reduction if less than 1 year of full-time service.

For more information about our outstanding benefits, please visit: UNE Benefits Overview

Employment Authorization

Applicants must be legally authorized to work in the United States on an ongoing basis without the need for employer sponsorship. The university will not sponsor or assume sponsorship of an employment visa for this position, now or in the future. Please note that this position is not eligible for STEM OPT extension. All applicants will be asked the same work authorization questions as part of the application, and employment eligibility will be verified upon hire in accordance with federal law.

Responsibilities

• Configure, deploy, retire, troubleshoot and repair Macintosh and Windows laptops, desktops and peripherals.

• Monitor, log, take responsibility for, and promptly resolve incoming requests made via tickets, email, phone and walkup.

• Provide immediate support for all classroom related issues.

• Provide training to users on the operation of their technology and best practices.

• Work closely with other ITS staff and departments to troubleshoot and resolve problems.

• Work with management and coworkers in User Services to complete campus wide initiative and projects.

• Performs additional related duties as assigned by management.

Qualifications

Bachelor’s degree preferred or a combination of four years experience and education in related computer field.

• Strong knowledge of Windows and Apple operating systems, creating/maintaining images, resolve software/hardware and mobile computing issues.

• Preferred Certifications

• CompTIA A+ Certification desired

• Any Apple certification greatly desired

• Experience with full disk encryption and other security related technologies.

• Advanced knowledge of the Microsoft Office suite and familiarity with a broad range of third party applications.

• Familiarity with enterprise level networking concepts.

• Familiarity with ServiceNow, Kace, Deep Freeze and Jamf.

• Familiarity with Audio/Video technologies is a plus.

• Ability to provide professional and courteous service to a broad range of users and experience levels.

• Prior experience working in Higher Education is required.

• Strong attention to detail and adherence to University and ITS policies and procedures is required.

• Ability to lift/carry up to 40lbs.

Vaccination Statement (PLEASE NOTE)

Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.

Additional Note

This position is not eligible for H-1B visa sponsorship or STEM OPT extension.