Assistant Director of Tuition Planning & Student Service

About the job

Description

The Assistant Director of Tuition Planning assists with the coordination and execution of communications with students and families regarding tuition payment strategies. This position expands outreach efforts by providing financial counseling and tuition planning guidance to help students and families identify the best options for financing a UNE education. The position also supports financial literacy initiatives and other efforts to better inform, educate, and serve students.

About The University of New England UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.

• Up to 8% retirement plan match.

• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.

• Educational benefits:

• UNE tuition waiver for employees, spouses, and domestic partners.

• UNE tuition waiver for dependents of employees with 1 year of full-time service.

• 50% tuition reduction if less than 1 year of full-time service.

For more information about our outstanding benefits, please visit: UNE Benefits Overview

Responsibilities

• Assist with outreach to students and families who require more in-depth support with college financial planning, including those identified as needing additional review of their financial circumstances.

• Inform and advise students and families, in person, by email, and over the phone, regarding available financial aid programs, eligibility criteria, application and award processes, existing debt, loan options, and repayment obligations. Assist with completing and processing applications.

• Deliver a high level of customer service in accordance with current and evolving departmental standards, embracing a student-centered philosophy to create an exceptional experience for prospective and current students, as well as alumni.

• Assist with billing outreach by contacting students and families with outstanding balances and providing information about available resources and payment options.

• Support student retention efforts by working with students who may be at risk of withdrawing due to financial circumstances.

• Assist with developing, improving, and delivering communications across various platforms, including written materials, in-person outreach, visual communications, and website content.

• Assist with coordinating and participating in outbound calling campaigns.

• Help establish and oversee the regular monitoring of Student Financial Services social media accounts.

• Assist with developing and distributing financial literacy and student debt management resources, tools, and strategies. Participate in delivering student workshops, informational sessions, and events, such as the Student Wellness Fair and Student Orientation.

• Assist with financial aid processing during peak periods.

• Assist with collecting and analyzing data related to student contacts and outreach efforts to evaluate the effectiveness of outreach strategies, including call center activity, traffic flow, and social media engagement.

Qualifications

• Bachelor’s degree preferred, with three to five years of experience in Student Financial Services, or an equivalent combination of education and experience that provides comparable knowledge and skills.

• Familiarity with financial aid processes preferred.

• Experience working in a higher education environment preferred.

• Excellent communication and interpersonal skills, with the ability to effectively counsel students, respond to concerns, demonstrate compassion and empathy when navigating sensitive family circumstances, and build strong relationships with students and families.

• Ability to develop and design communications across a variety of mediums and formats.

• Proficiency in word processing, spreadsheet applications, and research and data analysis.

• Experience with Banner or other higher education software preferred.

• Ability to work occasional evenings and weekends, as needed, to engage with students and facilitate presentations and workshops.

• Sales experience preferred.

Vaccination Statement (PLEASE NOTE)

Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.

Additional Note

This position is not eligible for H-1B visa sponsorship or STEM OPT extension.