IT Support Engineer (Onsite NYC)

About the job

**Job Title: IT Support Engineer

Location:** New York, NY (On-site)

Compensation: Annual base salary between $90,000 and $120,000 depending on experience.

Our client is a rapidly growing creator commerce platform connecting digital creators with top consumer brands. With a team of roughly 200 people and a major expansion underway in their New York City headquarters, they are building a world-class physical workspace to support their scaling business.

They are looking for an IT Engineer to be the face of workplace technology. In this highly visible, hands-on role, you will take extreme ownership of the technology employees touch every day. You will provide premium, white-glove IT support, manage all office hardware and software setups, and act as a clear, communicative partner to the entire business. As the first dedicated workplace tech hire on a small, fast-paced InfoSec and IT team, you will have the authority to shape how the office operates.

Requirements

• Proven track record providing exceptional, white-glove IT support in an in-office corporate environment.

• Excellent verbal and written communication skills, with a natural ability to guide non-technical users through technical issues.

• Hands-on experience configuring, deploying, and troubleshooting macOS and Windows hardware.

• Deep familiarity with Google Workspace, Slack, Zoom, and managing common SaaS applications.

• Experience with device management, SSO rollouts (e.g., Okta), and asset procurement (e.g., Apple Business Manager).

• Working knowledge of enterprise AV setups (Zoom Rooms) and basic office networking (WiFi, access points).

Responsibilities

• Serve as the primary on-site IT contact, managing the ticket queue and Slack support channels with a focus on fast, empathetic, and communicative service.

• Own the setup, deployment, and recovery of all office hardware and software, ensuring a flawless onboarding experience for new hires from day one.

• Manage the configuration and reliability of conference room technology (Zoom Rooms, displays, microphones) to ensure client calls run without a hitch.

• Lead the technology build-out for expanding office spaces, coordinating directly with cabling, AV, and network vendors.

• Troubleshoot the office network and WiFi, identifying root causes and driving external vendors to deliver permanent fixes.

• Manage the complete lifecycle of IT assets, including inventory tracking, the loaner pool, and secure storage.

• Write clear, accessible documentation and runbooks to empower users and streamline repeat processes.

This is a full-time, fully on-site role in New York City where your daily work directly impacts the success of the entire company. You will join a collaborative, fast-paced environment that empowers you to solve problems end-to-end. The company offers a competitive compensation package and excellent benefits. If you are a proactive problem solver with a passion for delivering premium, high-touch IT support, apply today to step into this critical role.