Systems Administrator II

About the job

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for managing, maintaining, and supporting multiple systems and applications across Nantucket Cottage Hospital to ensure reliable, efficient, and secure operations. This role takes a proactive, hands-on approach to system support through regular rounding and check-ins with departments, monitoring system alarms, and identifying and addressing temperature, control, or other operational issues.

Provides triage and break-fix support for emergent issues, helping assess problems, prioritize needs, coordinate appropriate resources, and restore normal operations as quickly as possible. The position also partners closely with departmental leaders and operational teams to identify system needs, improve workflows, and provide ongoing technical support.

In addition to day-to-day system operations, the role supports broader Mass General Brigham initiatives and projects related to quality, patient experience, system integration, and organizational goals. The individual works collaboratively across teams to ensure technology and systems effectively support departmental and enterprise priorities.

Essential Functions

• Conduct regular rounding and check-ins with departments to proactively identify system concerns, operational needs, and opportunities for improvement.

• Monitor system performance, alarms, temperature and control conditions, and other operational indicators to identify and address potential issues.

• Triage and provide break-fix support for emergent system issues, prioritizing needs and coordinating resolution to minimize disruption to operations.

• Manage, maintain, and troubleshoot systems, applications, computer equipment, and associated peripheral devices.

• Maintain system efficiency and stability while supporting the security and integrity of systems and data.

• Respond to system outages, service interruptions, and other technical or operational issues and provide escalation support when appropriate.

• Support and mentor systems administrators and other team members within the department or functional area.

• Perform application administration activities, including creating, modifying, and removing user access and supporting secure access to applications, databases, messaging systems, and other technology.

• Partner with department leadership to plan, coordinate, and schedule software, hardware, system, and operating system updates.

• Develop and maintain processes, technical documentation, backup procedures, test plans, and operational reports.

• Prioritize and respond to service requests, providing timely communication and follow-up to departments and stakeholders.

• Participate in Mass General Brigham projects and initiatives supporting quality, patient experience, integration goals, operational improvements, and other organizational priorities.

• Collaborate with departmental, technical, and operational teams to identify system needs, troubleshoot issues, and support effective workflows. Identify opportunities to improve system reliability, efficiency, and the overall end-user experience.

Qualifications

Education

• Bachelor's Degree Related Field of Study required
• Experience can be accepted in lieu of a degree

Experience

• 5-7 years experience in systems/applications administration required

Knowledge, Skills and Abilities

• Proficient technical skills, including knowledge of operating systems, networking, and database management.
• Excellent communication, problem-solving, and project management skills are also important for success in this role.
• Experience with scripting languages.
• Experience with backup and recovery technologies and disaster recovery planning.
• Proficiency in a variety of operating systems.

Additional Job Details (if applicable)

Onsite Work Schedule

• Onsite M-F // 8:30-5pm // Nantucket Cottage Hospital
• On Call Coverage needed for evenings and weekends approximately every 3 weeks - stipend included

Remote Type

Onsite

Work Location

57 Prospect Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$79,560.00 - $115,720.80/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.