Onsite Computing Specialist

About the job

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

OASIS (Office of Arts and Sciences Information Services) provides information technology support for the College of Arts and Sciences at UNC-Chapel Hill. The OASIS Computing Specialists (OCS) team delivers desktop and endpoint support across departments, helping faculty, staff, and graduate students meet academic, administrative, and research goals. The unit values technical proficiency, professionalism, and collaborative problem-solving, with an emphasis on strong customer relationships and service excellence.

Position Summary

The Onsite Computing Specialist will provide direct, hands-on desktop support for faculty, staff, and graduate students in the Department of English within the College of Arts and Sciences at UNC-Chapel Hill. This temporary position is responsible for supporting Windows, macOS, and mobile device environments, along with Microsoft Office 365 applications. The specialist will serve as a front-line technical resource, diagnosing and resolving hardware, software, and network-related issues. The successful candidate will work closely with members of the Office of Arts and Sciences Information Services (OASIS) Computing Specialists (OCS) team and contribute to maintaining a reliable, secure, and user-friendly computing environment.

Minimum Education and Experience Requirements

• Associate’s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a
• Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a
• Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience.
• Journey level requires an additional one year of experience.
• Advanced level requires an additional two years of experience.

Management Preferences

• Prior experience supporting users in a higher education setting

• Familiarity with UNC-Chapel Hill’s IT infrastructure, policies, applications or support model

• Experience with software and operating system deployment or endpoint security practices

• Understanding of remote support tools (e.g., Bomgar, Remote Desktop, etc.)

Special Physical/Mental Requirements

Ability to move up to 40 lbs. with or without accommodation.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.