Manager, In-Flight Service Learning Design and Development

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The Manager of In-Flight Service (IFS) Learning Design & Development leads the strategy, design, implementation, and continuous improvement of learning programs supporting more than 30,000 flight attendants and 300 instructors across In-Flight Service at Delta Air Lines. This role leads the team responsible for developing and maintaining curricula for Initial Qualification (IQ), Continuing Qualification (CQ), Requalification (RQ), Purser Qualification (PQ), Instructor/Evaluator (IE), and other operational and regulatory programs. The Manager ensures learning solutions effectively support operational readiness, safety, compliance, customer experience, and business objectives. As a strategic partner, this leader collaborates with stakeholders across In-Flight Service (IFS), Health, Safety, Security & Wellness (HSSW), Customer Experience (CX), Flight Operations (FOPs), Corporate Safety, Security and Compliance (CSSC), Global Leadership Learning & Development

(GLLD), Onboard Services (OBS), In-Flight Service Operations and other business areas to facilitate alignment on training priorities, implementation plans and project deliverable. The Manager is accountable for instructional design excellence, cross-functional alignment, performance measurement, and the successful delivery of high-quality learning solutions that strengthen workforce readiness and operational performance. This role is full time and is based at the ATL Training Center with most working days on property. Travel and occasional work on weekends and holidays are required.

• Lead, coach, and develop a team of Senior Learning Designers and Special Assignment
• Flight Attendant (SAFA) Learning Designers
• Establish priorities, performance expectations, professional development plans and resource allocation
• Foster a culture of collaboration, innovation, accountability and continuous improvement
• Strengthen organizational capability through coaching, succession planning and talent development
• Develop and execute learning strategies that advance operational and business priorities such as safety, compliance, service delivery standards and operational readiness
• Establish governance and consistency across learning programs and instructional materials
• Lead the end-to-end lifecycle of learner-centered solutions, ensuring alignment with adult learning principles, instructional design best practices and operational objectives
• Champion innovative learning technologies, methodologies and performance support tools
• Lead learning support for operational, procedural, policy and business initiatives
• Ensure operational and business updates are effectively translated into training, communications and performance support resources
• Support adoption and organizational readiness through effective implementation, communication and change leadership
• Establish measures to evaluate learning effectiveness and business impact
• Analyze learner feedback, operational performance metrics and training outcomes
• Identify opportunities to enhance learning quality, effectiveness and efficiency
• Leverage data and analytics to drive recommendations and informed decision-making
• Oversee multiple learning projects and initiatives concurrently
• Manage resources, budgets, timelines and deliverables
• Coordinate implementation schedules with stakeholders across the organization
• Ensure projects are delivered on schedule, within scope and aligned with business needs
• Demonstrate safety-conscious behaviors in all responsibilities and decision-making
• Ensure learning programs support safety, regulatory compliance and operational excellence

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Bachelor's degree in Instructional Design, Education, Business, Organizational

• Development, Communications, Aviation, or a related field, or equivalent experience

• 5+ years of experience in instructional design, curriculum development, learning strategy, training development, or a related field

• Excellent critical writing and verbal communication skills and ability to distill complex concepts and processes into practical applications and intuitive steps

• Proficiency in Microsoft 365, Articulate 360 Suite and Learning Management Systems platforms

• Leadership experience managing teams, projects, or operational initiatives

• Strong knowledge of adult learning principles and instructional design methodologies

• Experience leading large-scale learning programs and cross-functional initiatives

• Excellent communication, facilitation, relationship management and influencing skills

• Strong project management, strategic planning and organizational capabilities

• Ability to manage competing priorities in a fast-paced operational environment

• Model Delta’s values in The Rules of the Road, The Way We Fly and The Flight Plan

• Must be performing satisfactorily in current position

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Experience within In-Flight Service, aviation training, learning operations or related environment
• Knowledge of flight attendant operations, procedures and regulatory requirements
• Demonstrated success implementing large-scale operational or procedural initiatives
• Proven ability to lead instructional design or learning development teams