Delta Vacations, HR Program Manager, Employee Services

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

With more than 50 years in business, Delta Vacations, a Delta Air Lines company, is one of the largest vacation providers in the U.S. We deliver elevated, all-in-one, customized and flexible vacation experiences designed for SkyMiles® Members. With Delta Vacations, SkyMiles Members and Travel Advisors can choose memorable getaways that feature Delta’s notable flight service to more than 330 destinations in 67 countries worldwide, combined with expertly curated hotels and activities.

With deep industry expertise, our leadership and teams go above and beyond to deliver experiences that matter for our customers, our partners and our people. We are intentionally building a more inclusive brand that reflects the diverse beliefs, cultures and experiences of our people, travelers and Travel Advisors, while fostering a workplace rooted in teamwork, diversity and innovative thinking. At Delta Vacations, culture is not just what we say, it’s how we show up every day, grounded in integrity, care, resilience and servant leadership.

In the HR Program Manager, Employee Services role, reporting directly to Manager, HR & People Engagement, you will play a key role in supporting Delta Vacations by leading the planning, administration, execution and continuous improvement of Delta Vacations' HR programs related to engagement, recognition, talent development and HR operations. You’ll leverage employee feedback, workforce insights and HR data to enhance the employee experience, influence decision making and ensure effective program delivery.

ESSENTIAL Functions:

• Lead the administration and execution of various Human Resources programs and initiatives through project planning, communications, training, surveys, stakeholder coordination, reporting and data analysis to ensure successful program delivery.
• Manage employee recognition, service anniversary, engagement and survey programs, overseeing program administration, vendor partnerships, communications, reporting, dashboard development, employee feedback analysis and routine administrative tasks to ensure seamless program delivery and a positive employee experience.
• Serve as a backup Learning Management System (LMS) administrator, leading learning campaigns, data maintenance, reporting, troubleshooting and employee support in partnership with Delta’s LMS team.
• Partner with employees, HR leaders, Delta counterparts and third-party vendors to support leave programs and work accommodations requests for various Delta Vacations divisions.
• Conduct routine audits of HR records and documentation to ensure accuracy, completeness, and compliance with established processes.
• Manage and track timely updates of HR events and team calendars, budgetary files, organization and seating charts.
• Collaborate with HR communications teams for content development, review, approval and distribution of communications related to HR programs and initiatives.
• Maintain HR programs’ company intranet content and other employee-facing information sources to ensure accurate, timely and relevant updates.
• Serves as backup to Executive Assistant and HR Partners as business needs require related to Corporate Safety and Security processes, special occasions, baby blankets, badge updates, emergency preparedness activities and other operations.
• Ensure adherence for compliance postings, departmental privacy and security policies/procedures and applicable federal, state, and local laws, including HIPAA, FMLA, ADA and Workers’ Compensation.
• Collect, analyze and interpret HR data to develop dashboards, scorecards and reports for engagement, recognition, learning and other HR programs.
• Recognize and implement ways to improve data collection methods, reporting processes and data visualization practices.
• Translate data findings into concise presentations and recommendations to inform decision-making.

WORK ENVIRONMENT

Delta Vacations Corporate Headquarters, Atlanta, Georgia

POSITION TYPE/STANDARD SCHEDULE

Full-Time, Monday through Friday; 8:30 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand.

TRAVEL

Domestic travel may be required to fulfill assigned responsibilities.

SALARY RANGE: $50,638 - $81,712

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits and Perks to Help You Keep Climbing

At Delta Vacations, you’ll have the opportunity to see the world, while building a rewarding career supported by competitive compensation and benefits. In addition to the ongoing career and compensation advancement opportunities, we are proud to offer a competitive benefits package which includes:

• Competitive salary, profit-sharing program, recognition and performance incentives.
• 401(k) with generous company contributions up to 5%.
• Paid time off including vacation, holidays, paid personal time, birthing parent and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care and programs that help with loved ones in all stages.
• We offer comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring and abundant mental health resources.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Access to more than 500 discounts, specialty savings and voluntary benefits through Delta Perks such as auto, home and pet insurance, legal services, childcare and more.

What you need to succeed (minimum qualifications)

• High School diploma or general education degree (GED) required
• Bachelor’s degree from a four-year college or university; or equivalent work experience; or equivalent combination of education and experience required
• Two years of experience as human resource generalist/professional required
• Two to three years of program or project management, data analytics or related experience required.
• Working knowledge of core HR processes and practices.
• Strong proficiency in Microsoft Excel, Word, PowerPoint, SharePoint and Outlook and the ability to organize, analyze, and interpret moderately complex datasets.
• 1-2 years’ experience with Power BI, Tableau, advanced Excel, or similar reporting and visualization tools.
• Strong written communication and editing skills.
• Demonstrated ability to coordinate multiple projects, deadlines and cross-functional partners simultaneously in a high paced environment.
• Detail oriented, critical thinker and committed to data accuracy.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• 1-2 years’ experience administering and maintain LMS, HRIS, employee engagement and recognition platform or similar HR technology.
• Knowledge of Delta Vacations’ or Delta programs, policies, procedures, and systems.
• 1 year of travel industry experience preferred.
• SHRM-CP, PHR, or comparable HR certification.