US_Training System Specialist Admin II_CO

About the job

JOB TITLE: Training System Specialist Admin II

LOCATION: Indianapolis, IN 46256

SCHEDULE: Hybrid - 3 Days on site 2 Day Remote

DURATION: 12 Months with possible ext. Or FTE

THE POSITION

The Training System Specialist serves as a point of contact for Training & Enablement system administration needs and requests. The specialist collaborates effectively with RDC Training & Development stakeholders, including managers, trainers, field personnel, customers, and others as needed. They consult on topics associated with training processes, operations, and request execution, and partner with colleagues and stakeholders for operational support, standards, issue resolution, and escalation when required.

The specialist follows and promotes best practices that support compliance and role requirements, and communicates process-improvement opportunities aligned with the Training & Development strategy. This role requires a skilled professional with broad experience who can evaluate diverse and sometimes complex issues, exercise judgment in selecting methods, and determine criteria for solutions. The specialist maintains and continuously improves the processes and systems required for the role and participates in special projects as requested. They should be highly skilled in relevant technologies and systems, such as ServiceNow, learning management systems (Cornerstone, SuccessFactors), learning experience platforms (LXPs), and Google Suite.

SKILLS/ABILITIES

• Supports the success of Training & Development by processing Enablement and Technology Administration requests, with a focus on systems.
• Processes requests for users and customers.
• Sends personalized messages and manages CRM, LMS, and LXP source-system data to ensure accuracy.
• Processes enrollment and training assignment requests in LMS/LXP systems.
• Processes learner-support requests.
• Provides ongoing learner support, including troubleshooting, follow-up communications, progress monitoring and reporting, and visibility into learner progress for Roche teams.
• Serves as a point of contact for learning programs and engages with trainers, developers, managers, and field personnel as needed.
• Provides information, data, and analysis as requested while ensuring a high level of customer service to learners and stakeholders.
• Promotes best practices aligned with RDC Training & Development goals and priorities.
• Understands the business goals of RDC Training & Development and the assigned business area.
• Maintains and continuously improves quality systems and processes, and contributes to quality objectives through daily actions.

WHO YOU ARE

• Have a bachelor’s degree, an associate degree with three years of related experience, or equivalent overall work experience.
• Have a thorough understanding of training and learning processes.
• Communicate effectively and manage stakeholders well.
• Demonstrate strong consulting, customer-service, and interpersonal skills.
• Independently resolve routine and complex issues using strong problem-solving and analytical skills.
• Identify, lead, or participate in process-improvement activities.
• Work effectively in a fast-paced, changing environment; manage multiple priorities while maintaining composure and flexibility.

PREFERRED QUALIFICATIONS

• Bachelor’s degree or equivalent experience.
• Proficiency with SuccessFactors, Cornerstone, or another learning management system.
• Proficiency with Microsoft tools and/or Google Suite.