Manager Loyalty Programs, Milestone Rewards and Vouchers

About the job

Responsible for the end-to-end management, delivery, and performance of Milestone Rewards and the full Voucher portfolio, including the voucher ordering platforms. Leads Milestone Rewards achievement and choice offer, manages the voucher lifecycle from development through delivery and reporting, works with Global Marketing to support and enhance marketing for Voucher/Milestone Rewards lifecycle, and partners cross-functionally to drive redemption performance and bring new voucher capabilities to life.

Your day to day •    Leads and Understands Milestone Rewards lifecycle from achievement to choice selection through redemption, and program health/reporting •    Manages the Choice Platform: reward options by milestone, selection experience, communication/notification experience •    Accountable for the end-to-end voucher lifecycle: development, delivery, redemption, and reporting •    Delivers and enhances the voucher set (F&B Rewards, CSU, etc.) and drives redemption performance •    Manages the voucher ordering platforms •    Supports requests and delivery of vouchers for use in other member initiatives •    Develops the multi-year voucher and Milestone Rewards roadmap in partnership with Member Experience and alignment with L&P strategy •    Builds business, design, and technical requirements •    Monitors Milestone Rewards and voucher performance, member engagement, redemption trends, operational issues, and stakeholder feedback to identify risks, opportunities, and optimization actions •    Maintains program documentation, decision records, business rules, and handoff materials so ownership, support paths, and post-launch processes are clear •    Partners with P&T, Loyalty Operations, Member Experience, GIAD, and Revenue Management to deliver and optimize benefits •    Works with GMSS to support Milestone Rewards lifecycle marketing and campaigns

What we need from you •    Bachelor’s degree in relevant discipline, or equivalent experience •    5+ years in program or product management, marketing, or loyalty (travel/hospitality preferred) •    Proven delivery of benefits or products from concept through rollout •    Strong cross-functional collaboration and stakeholder management •    Experience partnering with analytics teams; Salesforce familiarity a plus

Location - Our hybrid work structure is an expectation of three (3) days a week in the Atlanta office.  This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $83,000 to $108,000.00. This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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About Us

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.  We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Additional Information

• Job Identification: 169885
• Job Category: Channel, Partnerships & Loyalty
• Posting Date: 2026-10-12
• Apply Before: 2026-10-19
• Job Schedule: Full time
• Locations: Three Ravinia Drive, Atlanta, GA, 30346, US ()
• Hiring Salary: USD 83,000.00 - 108,000.00