Warehouse Specialist - MIA Dispatcher

About the job

Position Summary The Regional Line-Haul Dispatcher is responsible for daily Line-Haul Line-Haul transportation scheduling, routing, and operational coordination within the assigned region HUB. This role ensures on-time departures, delivery performance, and real-time communication between warehouse operations, carriers, and the national fleet team. The dispatcher will play a key role in balancing service quality, cost efficiency, and resource utilization across regional and national networks.

Key Responsibilities

• Daily Dispatch & Operations Management-

• Plan and execute daily dispatch schedules for line-haul and feeder routes within the assigned region.

• Monitor driver check-in, loading, departure, and arrival status; address any in-transit issues such as delays, vehicle swaps, or accidents.

• Coordinate with warehouse and operations teams to ensure smooth loading/unloading and minimize dock congestion.

• Capacity Coordination & Carrier Management

• Collaborate with the Fleet Department to allocate available capacity, including primary, backup, and emergency carriers.

• Track carrier performance (on-time rate, communication response, cargo handling, etc.) and provide feedback for performance evaluation and penalty/reward recommendations.

• Support new carrier on boarding, contract execution, and payment documentation.

• Exception Handling & Communication

• Log and handle first-level operational exceptions such as shipment delays, damages, or driver no-shows.

• Escalate severe or recurring issues to the Fleet Department with detailed event reports.

• Coordinate with customer service and warehouse teams to ensure timely issue resolution and client communication.

• System & Data Management

• Use the company’s TMS or dispatching platform for job assignment, GPS tracking, and data entry.

• Generate daily/weekly operational reports and route performance summaries.

• Verify shipment and delivery data with finance for billing and payment reconciliation.

• Cross-Functional Collaboration

• Maintain effective communication with the warehouse, customer service, and finance teams.

• Support seasonal operations, nationwide route adjustments, and urgent dispatch tasks as directed by the Fleet Department.

Shifts: 5PM-1AM

Requirements

Education:

Bachelor degree or above, preferably in Logistics, Transportation Management, or Supply Chain.

Technical Skills:

• Proficiency in TMS, Excel, and GPS tracking tools.
• Strong analytical and communication skills.
• Familiarity with U.S. interstate routes (e.g., I-5, I-10, I-80) preferred.

Personal Attributes:

• Highly organized, proactive, and detail-oriented.
• Able to handle high-pressure situations and shift priorities quickly.
• Willing to work night or weekend shifts during peak seasons

Benefits

·         7 PTO days

·         5 Paid Sick Leave Days

·         6 Paid Holidays

·         401K 100% Matching up to 2%

·         50% Medical insurance, 100% Dental and Vision Insurance

Pay Range: 20-25/hour for specialist

Supervisor: 60K+