Product Delivery Manager - Voice User Acceptance Testing (UAT)

About the job

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in the Voice User Acceptance Testing (UAT) Center of Excellence (COE) team, you will partner with the Product teams to develop, customize, and drive User Acceptance Test strategy that will deliver products that meet customer expectations and result in realizing the planned business value. The UAT team is focused on end-to-end testing through the development of innovative banking offerings that transform the customer experiences, simplifying the ways we do business, and tirelessly driving toward product excellence.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

• Managing the UAT practice for a significant project portfolio
• Driving the overarching strategy and planning through execution of application testing, working with process owners, product managers, functional areas, design teams and development
• Defining complex test strategies involving internal Chase applications, 3rd party vendor applications, as well as desktop and/or mobile applications
• Managing process improvement and analysis across large, complex, technology-dependent programs and projects that cut across business functional areas
• Creating common business specific quality measurement frameworks and tracking improvement against these metrics
• Own controls across the UAT process, ensuring minimized risk to the firm and mitigation of issues impacting the customer experience
• Should be passionate about disciplined, comprehensive test execution in an Agile framework, with a strong desire to deliver impactful user experiences to our customers by managing a large team of testers and partnering with product owners to drive test strategy and execution across large, highly visible initiatives.
• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• You are a self-starter with in-depth, hands-on experience driving end to end testing processes
• You are also an experienced manager of managers with a passion in talent and career management
• 5+ years of experience in a UAT or Quality Assurance leadership and people management role
• Direct global people management experience of exempt-level population, including coaching & development, prioritization, managing capacity, and giving feedback
• Able to successfully multi-task across tactical and strategic initiatives
• Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader
• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• A strong understanding of testing methodologies and best practices as they relate to the Product Development Life Cycle
• Experience in testing frameworks across industries that directly relate to banking or financial services being preferred
• Written and verbal communication skills – able to present status, facts, thoughts, and ideas in a clear, concise, convincing, and organized manner
• Flexibility and adaptability - able to quickly and smoothly change direction based upon stakeholder or management direction, while remaining extremely organized and following tight deadlines
• Bachelor’s degree in Computer Science, or related field of study, or equivalent relevant experience preferred

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Additional Information

• Job Identification: 210799436
• Job Category: Product Portfolio & Delivery
• Posting Date: 2026-10-14
• Job Schedule: Full time
• Locations: 450 W 33rd St, New York, NY, 10001, US ()
• Base Pay/Salary: NY $99,750.00-$200,000.00; Dallas,TX $114,000.00-$180,000.00