Warranty Supervisor

About the job

Job Summary

Join GFL’s Corporate Warranty Department at a pivotal moment as we modernize fleet operations and build a best-in-class warranty management program. As a Warranty Administrator, you will handle the foundational weekly processing that drives our claims recovery, while gaining deep insight into how our nationwide fleet apparatus operates. Grounded in day-to-day execution and backed by cutting-edge AI tools, this role offers a unique opportunity to shape our growing department, streamline cross-functional workflows, and deliver a measurable impact on the company's bottom line.

Job Responsibilities

• End-to-End Warranty Processing: Process, track, and document fleet equipment warranty claims accurately and within required timeframes between local maintenance operations and OEM partners.
• Vendor & OEM Collaboration: Partner with vendors and manufacturers to establish and maintain proper claim procedures; adhere strictly to warranty agreements and effectively communicate compliance guidelines to field personnel.
• Executive & Corporate Reporting: Compile, analyze, and deliver clear, concise data and strategic guidance for corporate directors, upper management, and leadership presentations.
• Process Modernization & AI Integration: Leverage cutting-edge AI tools and modernized workflows to streamline communication chains and maximize warranty cost recovery across the business.
• Cross-Functional Communication: Serve as a central communication bridge across all organizational levels, facilitating timely updates and claim resolutions between fleet support teams, corporate personnel, and external partners.

Job Requirements

• Experience:  Preferred minimum of one (1) year of experience working with fleet parts, heavy-duty equipment, and/or diesel or CNG trucks
• Technical Knowledge: Working knowledge of major truck and body components, including engines, aftertreatment, braking, suspension, cooling, electrical, hydraulic, pneumatic, and diesel/CNG fuel systems.
• Fleet Operations: Familiarity with refuse body types and their basic operational mechanics.
• Technical Tools: Proficiency in Google Workspace (Sheets, Docs, Slides, etc.).
• AI Tooling: Understanding of AI tool integration, practical uses, and limitations (e.g., Google Gemini) to enhance administrative efficiency.
• Communication: Exceptional written and verbal communication skills to interact professionally across all tiers of the organization, vendors, and leadership.
• Detail & Organization: Sharp attention to detail and strong organizational ability to manage high-volume claim timelines and complex documentation without oversight errors.
• Growth Mindset: Proactive, self-motivated approach to learning large-scale fleet mechanics and contributing to long-term operational growth.

Work Environment & Physical Demands

• Location: Office-based environment (In-office preferred; work-from-home as needed). Limited travel for training or presentations.
• Physical Requirements: Desk-based role spent primarily stationary (~75% of the day) using standard office equipment and keyboarding.

We thank you for your interest. Only those selected for an interview will be contacted.

*GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship* for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.