About the job

Lead Navigator

Department: Guest Svc

Employment Type: Fixed Term Contract

Location: GLOBAL

Reporting To: Guest Services Director

Description

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Key Responsibilities

• Supports the Guest Services Director by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.

• Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.

• Listens to guest concerns with empathy and always demonstrates genuine interest.

• Promptly responds to guest requests and concerns and takes appropriate follow-up action

• Maintains a high level of knowledge of OceanMedallion and the MedallionClass Vacation experience.

• Fully embraces the Service Excellence platform and philosophy.

• Stays updated on changes and improvements to the MedallionClass Vacation experience.

• Identifies opportunities to improve processes; learns and applies new skills to improve the quality and efficiency of day-to-day activities.

• Reports directly to the Guest Services Director.

• Applies knowledge of guest service, company products, and policies and procedures to resolve Guest concerns.

• All duties must be completed following the company Core Values and all aspects of the Service Essentials program.

Skills, Knowledge & Expertise

• Demonstrated ability to speak effectively before large groups of people

• Strong microphone skills

• Command of the English language, both verbal and written

• Two years of experience in a hotel or resort guest-facing role preferred

• Proven leadership skills required

• Demonstration of OCEAN knowledge

• Proficiency in the use of computer-based programs

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.

• Your own comfortable double cabin - your private space to relax and recharge.

• Company-paid travel to and from the ship, so you can focus on the journey ahead.

• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).

• A vibrant recreation and welfare program designed to support your well-being and work-life balance.

• Access to exceptional learning and development opportunities to grow your skills and advance your career.

• The chance to travel the world, exploring exciting destinations while doing what you love.

• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.