Sr. Manager, Growth Operations

About the job

Sr. Manager, Growth Operations

Position Summary

The Senior Manager, Growth Operations leads Panera's operational planning and execution for New Bakery-Cafe Openings, remodels, market/café ownership transitions, closures, FSO openings, new franchisee café openings, relocations, and other cafe changes within Operations Services.

This leader oversees two Managers of Growth Operations and owns critical-path governance, opening-order coordination, operational readiness, opening support and training, and post-opening stabilization.

Location: Newton, MA moving to Weston, MA (hybrid)

Key Responsibilities

Growth Portfolio Leadership

· Oversee active and upcoming growth and portfolio-change projects, including status, dates, dependencies, risks, resources, and decisions.

· Assign projects based on timing, complexity, geography, franchise group, priority, and capacity.

· Balance workload and provide support for high-risk or off-track projects.

· Establish rolling forecasts and identify conflicts with other field activity.

Critical-Path Governance

· Own and improve critical paths for each project type.

· Establish milestones, owners, dependencies, lead times, readiness requirements, escalation triggers, and completion standards.

· Conduct portfolio and readiness reviews and lead post-project lessons learned.

Opening Readiness & Orders

· Ensure each new bakery-cafe has an integrated readiness plan.

· Oversee opening orders, early orders, smallwares, uniforms, chemicals, equipment-related supplies, operational and training materials, and delivery issue resolution.

· Confirm readiness across people, product, process, technology, equipment, facilities, vendors, training, and communications.

· Oversee opening-week support and post-opening stabilization.

Remodels, Transitions, Closures & FSOs

· Oversee critical paths, business continuity, communications, systems, vendors, supplies, training, and operational readiness.

· Ensure franchise ownership transitions move access, services, ordering relationships, resources, and accountability appropriately.

· Oversee closure readiness and support the operating model and tools required for FSOs.

Team, Stakeholder & Performance Leadership

· Lead and develop two Managers of Growth Operations.

· Serve as senior integration leader across Operations Services and cross-functional partners.

· Develop portfolio dashboards, success measures, and executive updates.

· Convert recurring breakdowns and lessons learned into process and tool improvements.

Qualifications

Education & Experience

· Bachelor's degree or equivalent experience required.

· 4+ years of experience in restaurant operations, new-unit openings, development operations, project management, franchise operations, or a related field.

· Demonstrated cross-functional program and team-leadership experience.

· Experience coordinating openings, remodels, transitions, closures, franchise partners, and vendors preferred.

Knowledge, Skills & Abilities

· Exceptional project planning, organization, prioritization, and follow-through.

· Strong business acumen, analytical thinking, judgment, and creative problem-solving.

· Ability to influence without authority, navigate ambiguity, and build stakeholder alignment.

· Excellent written, verbal, facilitation, and executive presentation skills.

· Proficiency with Microsoft Office and project-management tools.

· Ability to travel based on business needs.

Equal Opportunity Employer: Disabled/Veterans

Competitive Pay $136,383 - $163,660 annually

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Newton Support Center