Meter Analyst / Contract / Hybrid / Columbus, OH

About the job

Our client, a well-known utilities and electricity provider, is actively hiring a Meter Exception & Resolution Analyst to join their team in Columbus, OH! This role will be hybrid and will require 3x a week onsite.

In this role, you will be investigating meter reading exceptions and identifying the root cause that prevents successful meter reads. You will be the central point of coordination for meter-related issues, working across multiple departments to drive issue resolution, remove barriers to obtaining meter reads, and ensure accurate data consumption is sent to billing.

Contract Duration: 6 months

Required Skills:

• Associate's degree required
• 3-5 years of related experience
• Strong Microsoft Excel and data analysis skills

What you will be doing:

• Ensure meter exchange activities are successfully completed end-to-end by identifying and resolving issues
• Investigate meter reading exceptions, communication failures, and consecutive estimated bill amounts
• Analyze meter, AMI, ARM, billing, customer, and operational data to identify barriers preventing successful meter reads
• Evaluate feedback from responsible departments and determine whether additional investigation or work is required to fully resolve the issue