Software Technical Program Manager, In-Flight Entertainment and Connectivity

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The Software Technical Program Manager, Inflight Entertainment & Connectivity Platform is responsible for leading complex software development, systems integration, and platform delivery programs supporting Delta's Inflight Entertainment & Connectivity (IFEC) ecosystem, including Next Generation Inflight Entertainment initiatives. The role serves as the primary program leader coordinating technology, business, operational, and vendor stakeholders to successfully deliver strategic software products and platform capabilities while ensuring alignment with business objectives, project governance standards, quality requirements, schedules, and budgets.

• Lead the planning, execution, and delivery of complex software development, platform modernization, and systems integration programs supporting Delta's IFEC ecosystem and customer-facing technology initiatives.
• Manage program scope, schedules, budgets, resources, risks, dependencies, governance processes, and change control activities to ensure successful program execution and delivery outcomes.
• Coordinate and influence cross-functional teams including Technology, Product, Business Operations, Engineering, Development, Quality Assurance, Scrum teams, vendors, and executive stakeholders to drive alignment and accountability.
• Develop and maintain integrated program plans, roadmaps, milestones, release schedules, resource plans, risk registers, and executive communications to support strategic decision making and project success.
• Drive continuous improvement initiatives for software delivery, Agile practices, project governance, operational effectiveness, and stakeholder communication while ensuring compliance with Delta project management methodologies and standards.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Advanced technical program and project management expertise.
• Strong knowledge of software development lifecycle (SDLC) methodologies and Agile delivery frameworks.
• Experience leading enterprise software and systems integration initiatives.
• Program governance, risk management, and issue resolution expertise.
• Roadmap planning, release management, and resource planning capabilities.
• Strong analytical, organizational, and problem-solving skills.
• Executive-level communication and presentation skills.
• Stakeholder management and influencing skills within matrix organizations.
• Experience working with cloud technologies, web services, integrated software platforms, and embedded systems.
• Strong ability to manage competing priorities and drive accountability across teams.
• Vendor and partner management capabilities.
• Ability to lead cross-functional teams without direct reporting authority

What will give you a competitive edge (preferred qualifications)

• Experience delivering IFEC, platform, product development, or regulated industry technology programs.
• Quality assurance and technology operations experience.