IT Product Engineer, ServiceNow

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The ServiceNow IT Technical Product Engineer provides technical product leadership for assigned ServiceNow products and capabilities. Working in close partnership with the Business Product Owner, this role translates business priorities into scalable, supportable, and technically sound solutions while protecting the long-term health of the ServiceNow platform. The Business Product Owner retains accountability for product strategy, business priorities, roadmap direction, and management of development resources. The Technical Product Engineer is accountable for technical execution, solution integrity, platform alignment, documentation, delivery readiness, and technical quality. This role serves as a trusted advisor to senior leaders, product owners, architects, developers, process owners, and other key stakeholders. The successful candidate promotes out-of-the-box ServiceNow capabilities, mentors technical and product teams, works effectively with limited direction, and maintains delivery momentum in a fast-moving environment where priorities and requirements may change frequently.

• Technical Product Leadership
• AI and Automation Enablement20
• Solution Design and Technical Governance
• Out-of-the-Box Design and Platform Standardization
• Platform Health and Sustainability
• Documentation Ownership
• Delivery Enablement and Quality

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Seven or more years of experience delivering complex enterprise technology solutions.
• Five or more years of substantial hands-on experience with the ServiceNow platform.
• Experience as a technical product owner, solution architect, technical lead, platform lead, or similar technical leadership role.
• Experience presenting technical recommendations, risks, and delivery updates to senior leaders.
• Deep understanding of ServiceNow platform architecture, configuration, development, administration, security, integrations, and operational support.
• Deep expertise in ServiceNow IT Service Management, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Expertise in CMDB design, governance, data quality, identification, reconciliation, and relationship management.
• Strong knowledge of the Common Service Data Model and its application across services, applications, technology, and infrastructure.
• Strong knowledge of ServiceNow Discovery, Service Mapping, IntegrationHub, Flow Designer, Automated Test Framework, APIs, and integration patterns
• Extensive knowledge of AI tools, generative AI, machine learning concepts, intelligent automation, and enterprise AI use cases
• Strong understanding of ServiceNow AI capabilities and how AI can be incorporated into enterprise workflows and service delivery.
• Understanding of responsible AI practices, including human oversight, validation, data protection, access controls, output quality, and accountability.

What will give you a competitive edge (preferred qualifications)

• Experience leading major ServiceNow platform transformations or modernization initiatives.
• ServiceNow Certified System Administrator, Certified Application Developer, or one or more Certified Implementation Specialist credentials
• Experience supporting ServiceNow in a large, complex, highly regulated, or operationally critical enterprise.
• Experience with Strategic Portfolio Management, Application Portfolio Management, Integrated Risk Management, Security Operations, Human Resources Service Delivery, or Customer Service Management.
• Experience measuring and improving platform health, engineering quality, upgrade readiness, and technical debt
• Experience implementing or governing enterprise AI solutions within ServiceNow or comparable platforms.
• Experience implementing DevOps, continuous integration and delivery, automated testing, and release automation.