Experience Strategist (Consulting / Client Facing / Hybrid)

About the job

A leading global consulting organization is seeking an Experience Strategist to join their growing Digital Experience & Design team hybrid in Chicago. This is a full-time opportunity supporting human-centered design, service design, customer experience strategy, and innovation initiatives for some of the world's most influential healthcare and life sciences organizations. The position offers exposure to research, design thinking, customer journey development, and strategic consulting engagements that create meaningful business and customer outcomes.

This role is ideal for someone who wants to blend consulting, research, and design into a single career path. The team is looking for individuals who enjoy solving ambiguous business problems, facilitating creative thinking, uncovering customer needs, and helping organizations translate insights into actionable solutions. Team members gain exposure to senior client stakeholders, innovation programs, healthcare transformation initiatives, and emerging AI-enabled workflows while developing a strong foundation in strategic consulting and experience design.

Required Skills & Experience

• 1 to 3+ years of experience applying design thinking methodologies

• Experience in service design, experience design, design research, UX strategy, or related disciplines

• Strong critical thinking and problem-solving capabilities

• Experience synthesizing research findings into actionable recommendations

• Ability to create customer journeys, service blueprints, personas, and experience maps

• Excellent communication and presentation skills

• Experience collaborating across multidisciplinary teams

• Bachelor's degree in Design, Psychology, Anthropology, Human Factors, Social Sciences, or related field

Desired Skills & Experience

• Consulting, agency, or client services experience

• Healthcare, pharmaceutical, biotech, or life sciences experience

• Design research and qualitative research experience

• Workshop facilitation experience

• Ethnographic research exposure

• Foresight or futures methodology experience

• Experience leveraging AI tools in research, synthesis, strategy, or design processes

• Advanced degree preferred

What You Will Be Doing

Tech Breakdown

• 35% Research & Insights

• 30% Service Design & Experience Strategy

• 20% Client Consulting & Presentation Development

• 15% Workshop Facilitation & Innovation Activities

Daily Responsibilities

• 75% Hands On

• 0% Management Duties

• 25% Team Collaboration

The Offer

• Sign on bonus

• Bonus eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance

• Vacation Time

• Retirement Savings Program

• Paid Holidays

• Professional Development Opportunities

• Performance Bonus Program

• Employee Assistance Programs

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.