Telephone Operator (16 Hour)

About the job

Introduction

\r\nDo you have experience in the operation of electronic telephone systems or as a PBX or telephone company operator?�\r\nJoin us and be part of a revolutionary team shaping the future!\r\n\r\n\r\nTHE POSITION\r\n\r\nThe State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is now hiring for a Telephone Operator to join their team!\r\n\r\n\r\nHIGHLIGHTS\r\n\r\n\r\n FACILITY: Connecticut Mental Health Center (CMHC)\r\n LOCATION: 34 Park Street, New Haven, CT\r\n UNIT:�CMHC Telephone Operators\r\n POSITION NUMBER: 140776\r\n SCHEDULE: Part-Time, 16 Hours per Week, Third Shift, 12:00am - 8:00am\r\n \r\n \r\n Week 1: Tuesday\r\n Week 2: Saturday, Sunday, Thursday�\r\n \r\n \r\n Please note: this position may be eligible for weekend and shift differentials.\r\n \r\n \r\n \r\n \r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nWHAT WE CAN OFFER YOU\r\n\r\n Visit our new State Employee Benefits Overview page!�\r\n Professional growth and development opportunities\r\n A healthy work/life balance to all employees\r\n \r\n *This position is not eligible for health/medical benefits but may be eligible for other benefits.�\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n DISCOVER THE OPPORTUNITY TO\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n Be a part of a comprehensive team of caring professionals;�\r\n Provide support that is passionate about improving the lives of those we serve;�\r\n Assist our clients so they can achieve success;�\r\n Make a difference in the public sector; and�\r\n Work together in a collaborative team environment.�\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n ABOUT US�\r\n \r\n DMHAS is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.�\r\n \r\n \r\n \r\n \r\n CMHC is an urban community mental health center with an exceptional 50-year tradition of serving individuals with serious mental illness. We aim to treat people with mental illness in their communities, to provide a place for researchers from many fields to find new treatments, and to teach professionals in the care of mental illness.\r\n \r\n \r\n \r\n \r\n \r\n \r\n PLEASE NOTE\r\n \r\n \r\n A comprehensive medical examination, including a drug screening, will be required of all applicants upon a conditional offer of employment.\r\n All state employees must adhere to Connecticut's Policy for a Drug Free Workplace.�\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n

Selection Plan

FOR ASSISTANCE IN APPLYING:�\r\nCheck out our�Applicant Tips on How to Apply! Need more resources?� Visit our�Applicant Toolkit�for additional support throughout the recruitment process.�\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits:�List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.�\r\n Resume Policy:�Per�Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location:�Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission:�All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing�DAS.SHRM@ct.gov.�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n\r\n\r\n Note: The�only way�to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your�Personal Status Board�regularly.\r\n For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”\r\n Referral Questions:�This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).� �\r\n\r\n\r\n Prepare For An Interview:�Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful�Interview Preparation Guide�to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at�www.ct.gov/ethics.\r\n\r\n\r\n This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.\r\n\r\nQUESTIONS? WE’RE HERE TO HELP:�\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jensine Tran at Jensine.Tran@ct.gov.�\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of tasks involved in operating a PBX telephone switchboard, desk console, or other electronic telephone system and for acting as a receptionist.\r\n

EXAMPLES OF DUTIES

\r\n\r\n Serves as a central answering point for incoming calls;�\r\n Determines caller's needs and transfers caller to appropriate extension;�\r\n Answers telephone inquiries and provides general information regarding activities of the agency;�\r\n Receives and announces visitors and directs them to their destinations;�\r\n Uses telephone to locate persons;�\r\n Performs general clerical duties such as typing, filing, distribution, and processing of mail, receiving deliveries, etc.;�\r\n May staff communications center for agency;�\r\n May train relief operators;�\r\n Performs related duties as required.\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n Knowledge of and ability to operate a PBX telephone switchboard, desk console, or other electronic telephone system;�\r\n Skills\r\n \r\n interpersonal skills;�\r\n oral and written communication skills;�\r\n clerical skills;�\r\n \r\n \r\n Ability to\r\n \r\n speak clearly and distinctly in accordance with acceptable English usage;�\r\n follow written and oral instructions;�\r\n utilize computer software.\r\n \r\n \r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

One (1) year of experience providing regular periodic relief telephone operator coverage in a state agency may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

\r\n Experience communicating effectively in Spanish\r\n Experience interacting with callers and visitors using clear, professional, and easily understood communication\r\n Experience operating electronic telephone and two-way radio systems along with performing computer-based tasks\r\n Experience producing clear written and verbal communication\r\n Experience performing general clerical duties in a customer-service setting\r\n Experience working effectively under pressure in a fast paced or high-volume environment\r\n Experience working under pressure\r\n\r\n

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions performing repetitious and monotonous tasks for extended periods of time.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.� As such, a job class is not meant to be all-inclusive of every task and/or responsibility.\r\n