Renewals Sales Support Representative

About the job

Title: Renewals Sales Support RepresentativeDescription: Renewals Sales Support Representative Position Summary The Maintenance Renewal Sales Support is responsible for providing quote and sales support to the Maintenance Renewals Sales Account Manager(s). Essential Functions / Key Areas of Responsibility • Responsible for aiding the Renewal Sales Account Manager in meeting or exceeding an assigned territories monthly, quarterly and annual revenue targets/quotas. • Monitors the funnel of expiring maintenance contracts to create quoting schedule. • Reviews applicable ERP/CRM data relating to expiring maintenance contracts for preparation of quote creation. • Creates renewal quotes for expiring maintenance contracts 90-120 days in advance of expiration and secure discount approvals as needed. • Reviews and audits renewal quotes for accuracy prior to internal submission for approval. • Ensures CRM tool is updated regularly to reflect accurate opportunity attributes (ex. Value, Quote Status, Close Date, Opportunity Partners, etc.). • Assists with reconciliation of CRM record upon PO receipt. • Assists with sales cycle follow up activities as requested by the Renewal Sales Account Manager and documents relevant updates. • Identifying applicable buying influences for renewal quotes/SFDC opportunities. • Articulate challenges with any aspect of the renewal quoting process to applicable internal customers (ex. Renewals management, Configuration Management, Product Management, SFDC Data Support etc). • Provide Renewal Sales Account Manager with source quoting documentation, as needed. • Other duties as assigned to advance sales cycles/maximize renewal revenue. Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language • Strong work ethic and commitment to meet/exceed sales goals (targets/quotas). • Exceptional oral and written communication skills. • Exceptional resource management, time management and organizational skills with the proven ability to prioritize and complete. • Ability to multitask in order to meet deadlines. • Strong attention to detail. • Self-starter/Ability to work independently while managing distractions to maximize productivity with minimal supervision. • Ability to collaborate and work as a contributing member of a team. • Strong math and computer skills. • Working knowledge of MS Office (Excel, Word, and PowerPoint) and CRM applications. • Experience creating and manipulating detailed spreadsheets to create multiple renewal offerings. Education: • Associate Degree in Business preferred or HS Diploma and 2-3 years equivalent work experience Skills: • Bilingual, Spanish/English preferred • 1 to 2 years of experience in managing the administrative component of a sale from lead to invoicing through the use of CRM and/or ERP systems. • Experience in researching multiple systems to collect, organize and interpret data for multiple use cases. Preferred Qualifications Prior experience with sales lead generation in SalesForce.com CRM system. Prior experience with invoicing through Oracle ERP.

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