Sales Manager-Group

About the job

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest.  Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Position Summary

The Sales Manager is an experienced hospitality sales professional responsible for generating revenue through the sale of guest rooms, meeting and event space, and other hotel services. This role manages existing accounts, develops new business opportunities, conducts site inspections, and builds strong relationships with clients to achieve sales goals. The Sales Manager works closely with hotel operations and support teams to ensure exceptional customer service and successful event execution while consistently driving business growth and maximizing hotel revenue.

Key Responsibilities

·         Prospect, solicit, and secure new business opportunities through sales calls, networking, referrals, and market research.

·         Manage and grow a portfolio of assigned accounts while identifying opportunities for additional business.

·         Sell guest rooms, meeting space, catering services, and other hotel offerings.

·         Conduct hotel site tours and destination presentations for prospective clients.

·         Develop and maintain strong relationships with existing and potential customers.

·         Prepare and present proposals, contracts, and pricing agreements.

·         Negotiate terms and successfully close business opportunities.

·         Coordinate customer requirements with hotel departments to ensure seamless execution of programs and events.

·         Maintain accurate client records, sales activities, and account information using Hyatt sales systems and tools.

·         Monitor account production and develop strategies to increase revenue and market share.

·         Participate in event planning meetings, sales meetings, and revenue strategy discussions.

·         Work collaboratively with Sales, Events, Operations, and Administrative teams to achieve hotel goals.

·         Prepare sales reports, forecasts, and other documentation as required.

·         Represent the hotel at industry events, trade shows, and networking functions.

·         Maintain knowledge of market trends, competitor activity, and industry developments.

·         Ensure compliance with company policies, procedures, and brand standards

·         Achievement of monthly, quarterly, and annual sales goals.

·         Growth in group, meeting, and transient revenue.

·         Client satisfaction and retention.

·         New business development and account growth.

·         Accuracy of forecasting and sales reporting.

·         Positive collaboration with hotel departments and operational teams.

Why Join Hyatt Regency Phoenix

At Hyatt Regency Phoenix, colleagues are more than employees—they are valued members of our team.  We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment.  Other benefits and Perks:

• Enjoy free employee meals in our employee dining hall
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• A genuine passion for providing exceptional service and meeting the needs of others in a fast-paced environment.
• Two or more years of hotel sales experience preferred.
• Experience selling group rooms, meetings, conventions, or catering business.
• Strong knowledge of hotel operations and hospitality sales processes.
• Proficiency in Microsoft Office and sales management systems.
• Excellent communication, relationship-building, and organizational skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Self-motivated with a results-driven approach to achieving sales goals.
• Ability to work collaboratively with various hotel departments to deliver exceptional guest experiences.