Sales Manager - Business Development & Transient

About the job

The Sales Manager - Business Development & Transient will be responsible for driving new business to Hyatt Regency Jacksonville Riverfront by identifying, prospecting, soliciting, and converting new accounts within targeted market segments including but not limited to corporate accounts, travel agencies, individual travel, airline contract crew, and wholesale groups.

This role is designed as a proactive “hunter” sales position focused on generating incremental revenue, penetrating competitor accounts, and expanding Hyatt Regency Jacksonville Riverfront’s market share across the Jacksonville Metro Downtown and key feeder markets. The ideal candidate is a high-energy sales professional with strong hotel group & transient sales experience, exceptional prospecting skills, and a proven ability to uncover and convert new business opportunities. This individual will play a critical role in expanding the hotel’s market share and footprint through strategic outside sales efforts, relationship development, competitive account targeting, and consistent pipeline generation.

This position will also participate and may lead meetings, sales, and other staff meetings. This position also works as a team member with the sales and catering staff and with assigned Administrative Assistant and other support staff.

The position will be based in the Jacksonville market and offers flexibility for remote work while conducting targeted business travel, outside sales calls, client meetings, and in-market business development activities. Qualified remote candidates if accepted for this role, would have monthly in-market travel requirements in addition to targeted business travel.

Primary Responsibilities:

• Drive new business through proactive prospecting, cold calling, networking, outside sales appointments, and strategic market penetration efforts.

• Identify and target competitor hotel accounts and actively pursue opportunities to shift market share and individual business to Hyatt Regency Jacksonville Riverfront.

• Develop and execute strategic sales plans focused on acquiring new project business, local negotiated, airline contract crew, and meeting planner accounts within designated vertical markets and geographic territories.

• Achieve and exceed established monthly, quarterly, and annual revenue, room night, and business development goals established by the Director of Group Sales and Director of Sales & Marketing.

• Maintain an aggressive sales activity schedule including prospecting calls, outside appointments, site inspections, client entertainment, trade shows, networking events, and business travel.

• Build and maintain a robust pipeline of qualified opportunities with a strong emphasis on new account acquisition and incremental revenue generation.

• Conduct market research and gather competitive intelligence to identify emerging business opportunities, account movement, and market trends impacting group demand.

• Collaborate closely with Sales Managers, Revenue Management, and Events teams to maximize conversion opportunities and optimize total hotel revenue.

• Prepare customized proposals, presentations, and sales strategies that position Hyatt Regency Jacksonville Riverfront as the preferred destination for business travel, project teams, airline contract crew, and meetings and conference group travel.

• Attend major industry trade shows, networking events, client functions, and market appointments to actively promote Hyatt Regency Jacksonville Riverfront and generate qualified business leads.

• Develop strong relationships with meeting planners, corporate travel managers, third-party intermediaries, and key decision-makers to increase market visibility and drive repeat business.

• Maintain accurate account management, trace systems, and sales activity documentation within Envision and Hyatt CRM platforms in accordance with Hyatt standards.

• Remain highly knowledgeable regarding competitor products, pricing strategies, renovations, market positioning, and sales initiatives to effectively position Hyatt Regency Jacksonville Riverfront in the marketplace.

• Minimum 3–5 years of hotel sales experience with a strong focus on business travel sales, group sales, business development, or outside sales.

• Proven track record of generating new business and successfully converting competitive accounts within the hospitality industry.

• Strong understanding of the business travel, airline contract crew, project teams, meetings, and events marketplace, preferably within the Jacksonville market.

• Demonstrated ability to prospect, negotiate, close business, and build long-term client relationships.

• Excellent verbal, written, presentation, and interpersonal communication skills.

• Strong business acumen with the ability to analyze market trends, identify opportunities, and develop strategic sales plans.

• Highly motivated self-starter with strong organizational, time management, and follow-up skills.

• Experience utilizing hotel sales systems and CRM platforms including Envision, Lanyon, Cvent, or similar systems preferred.

• Ability to travel for sales missions, trade shows, client appointments, and networking events as needed.

• Professional presence with the ability to represent Hyatt Regency Jacksonville Riverfront at a high level within the marketplace. Community involvement and/or professional association is highly regarded.

Preferred Candidate Profile:

• Hunter mentality with a passion for uncovering and closing new business opportunities.
• Competitive, results-oriented sales professional driven by revenue growth and market share expansion.
• Strong local market connections and ability to quickly establish credibility within the Jacksonville business market and meetings community.
• Experience successfully penetrating competitor accounts and shifting business into full-service convention or airport hotels preferred.

Compensation & Incentive Structure:

This position is designed as a highly revenue-focused business development role with strong earning potential tied directly to performance and production.

The Sales Manager - Business Development & Transient  will receive a competitive base salary complemented by an aggressive incentive and commission structure tied to:

• New business generation
• Total rooms revenue production
• Booked room nights
• Competitive account acquisition
• Incremental business growth
• Achievement of monthly and annual sales goals

This role is intended to reward high-performing sales professionals who demonstrate the ability to uncover, develop, and convert new opportunities that drive meaningful market share growth for Hyatt Regency Jacksonville Riverfront

The ideal candidate will be motivated by both financial success and the opportunity to directly impact hotel revenue performance through strategic business development efforts.