Wedding & Special Events Sales Manager

About the job

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach Resort & Spa is now recruiting a Wedding & Social Events Sales Manager to join the hotel's team. An art deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-Beach. The property boasts 287 guestrooms, including 64 breathtaking suites, and the only ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and vibrant pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most featuring deep-soaking tubs and cozy reading nooks.

Guests can also enjoy private outdoor terraces with stunning views of the Atlantic Ocean and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach is a premier destination for weddings, social celebrations, corporate gatherings, and cultural events that embrace the city's energy, art, fashion, and vibrant lifestyle.

About the Role

The Wedding & Social Events Sales Manager is responsible for proactively selling and servicing weddings, social celebrations, galas, mitzvahs, fundraisers, corporate events, and other special occasions. This role actively solicits new business opportunities while managing the full event lifecycle, from initial inquiry and proposal through contracting, planning, and event execution.

Key Responsibilities

• Proactively sell and service weddings, social events, corporate functions, galas, mitzvahs, fundraisers, and other catered events while delivering exceptional customer service throughout the sales and planning process.
• Manage the full sales cycle, including prospecting, qualifying opportunities, conducting site tours, creating proposals, negotiating contracts, and coordinating event details through execution.
• Achieve assigned revenue goals through proactive prospecting, lead generation, networking, venue showcases, relationship-building efforts, and the effective conversion of inquiries into confirmed business.
• Develop and maintain strong relationships with wedding planners, social event planners, corporate clients, luxury concierge partners, florists, photographers, entertainment providers, destination management companies, and community organizations to generate new business opportunities.
• Conduct engaging hotel site tours and showcase the unique experiences, venues, and amenities available at Andaz Miami Beach Resort & Spa.
• Serve as the primary point of contact for clients throughout the planning process, ensuring exceptional communication and a seamless transition from sales to event execution.
• Collaborate closely with Events Operations, Banquets, Revenue Management, Marketing, Food & Beverage, and other hotel departments to ensure successful event delivery and an exceptional guest experience.
• Partner with the Events Concierge/Coordinator and other support team members to maintain accurate event documentation and ensure flawless execution.
• Participate in and lead sales meetings, event meetings, networking functions, bridal showcases, industry events, and community engagement opportunities.
• Utilize sales systems, CRM platforms, reporting tools, and account management systems to support business development activities and maintain accurate client records.
• Maintain a strong understanding of market trends, competitor activity, and emerging opportunities within the wedding, social events, catering, and corporate event markets.
• Represent Andaz Miami Beach as a luxury hospitality leader within the South Florida events community.

Qualifications

• Minimum of three years of hotel catering sales, wedding sales, social event sales, event sales, convention services, or hospitality event management experience, preferably within a luxury or full-service hotel environment.
• Proven experience selling weddings, social celebrations, galas, mitzvahs, fundraisers, corporate events, and other high-touch events within a hotel, resort, luxury venue, or hospitality environment.
• Demonstrated ability to generate new business through networking, prospecting, referrals, and relationship-building efforts.
• Established relationships within the South Florida wedding, social events, hospitality, or catering community are strongly preferred.
• Full-service hotel or event venue experience strongly preferred.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Demonstrated ability to effectively interact with people of diverse cultural, ethnic, and disability backgrounds.
• Strong attention to detail and commitment to delivering elevated, personalized guest experiences.
• Highly organized, self-motivated, and capable of effectively managing multiple clients, events, deadlines, and priorities simultaneously.
• Proficient in sales systems, CRM platforms, Microsoft Office, and event management software.
• Experience with Hyatt systems, commercial strategies, and brand standards preferred.
• Experience with Envision preferred.
• Collaborative team player with a passion for luxury hospitality and creating memorable experiences.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business demands require.
• This position is not eligible for a hybrid work arrangement and requires full-time, on-site attendance at Andaz Miami Beach Resort & Spa.