Executive Casino Host (Planet Hollywood Las Vegas)

About the job

The Executive Casino Host builds and maintains strong relationships with gaming customers by delivering personalized, attentive service and creating memorable experiences. Identifies and develops new player relationships while staying connected with existing guests through meaningful engagement and thoughtful amenities. Acts as a trusted point of contact for guests, anticipating needs, addressing concerns, and ensuring a consistently positive experience. Use strong communication, creativity, and service skills to enhance guest loyalty, encourage repeat visits, and support the overall success of Planet Hollywood Las Vegas.

Responsibilities

• Establishes and maintains the good will of players, based on personal knowledge of the individual.

• Greet and hosts players.

• Assists in developing invitation lists for special events and in planning the events.

• Coordinates activities on a regular basis with other team members.

• Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.

• Develops incremental trips for players.

• Keeps informed of competitive promotional methods.

• Provides complimentaries for players in accordance with guidelines.

• Conveys terms of programs and explains qualifications to prospective gaming customers.

Qualifications

• Minimum of an associate degree required.

• Bachelor's degree or equivalent combination of education and experience preferred.

• Minimum of five years of experience in gaming, casino marketing, public relations, or related fields.

• Deliver exceptional guest service by creating personalized, memorable experiences and ensuring each guest feels valued.

• Resolve guest concerns effectively and professionally, balancing guest satisfaction with company interests.

• Build and maintain strong relationships, demonstrating influence and collaboration across all levels.

• Communicate clearly and professionally, both verbally and in writing, with guests and team members.

• Demonstrate creativity and innovation in enhancing guest satisfaction and overall experience.

• Maintain composure and professionalism in all situations while upholding excellent guest relations.

• Uphold strict confidentiality of all Caesars Entertainment information and guest data.

• Consistently demonstrate integrity and adhere to the high standards required in a regulated gaming environment.

• Serve as a role model, representing Flamingo Las Vegas and Caesars Entertainment with professionalism and encouraging the same in others.

• Ensure compliance with all regulatory, company, and departmental policies and procedures.

• Provide high-quality customer service leveraging experience in gaming, marketing, or public relations.

• Work flexible hours as required to support business needs.

• Meet all employment eligibility requirements, including at least 21 years of age and obtaining and maintaining a valid Nevada Gaming Board license and Alcohol Awareness card.

ADDITIONAL REQUIREMENTS

• Ability to sit, stand, or walk for extended periods (up to 4 hours) and move quickly throughout the casino floor.

• Maintain composure and effectively manage multiple guests' demands in a fast-paced environment.

• Possess sufficient visual and auditory acuity to monitor and respond to the immediate environment.

• Operate computers and standard office equipment with appropriate manual dexterity.

• Perform physical movements including pushing, pulling, reaching, bending, twisting, stooping, kneeling, and repetitive hand motions.

• Work in a noisy environment, including areas where guests may use tobacco products; the ability to tolerate such conditions as required for both public-facing and non-public-facing roles.

About Us

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.

Additional Information

• Job Identification: 91183
• Job Category: Sales and Marketing
• Job Schedule: Full time