Sportsbook Manager

About the job

Responsibilities

•    Responsible for the management and efficient operations of the Sports Book department. •    Ensures compliance with all company and departmental policies and procedures including Lottery and federal regulations. •    Responsible for the development and training of staff. •    Assists in developing and meeting departmental budget. •    Contributes to the selection, training, development and appraisal of staff. •    Provides leadership to others through example and sharing of knowledge and skill. •    Organizes and delegates assignments as assigned. •    Role models the Service Standards interacting positively through relationships with customers and co-workers. •    By providing a high level of customer service, to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome •    As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering •    Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control •    Mentor employees to help them become better ticket writers •    Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors •    Handle escalated customer complaints/issues as needed •    Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations •    Investigate and resolve customer complaints and issues.

Qualifications

•    Ability to motivate, lead, and mentor staff members •    Strong communication skills, both written and verbal •    Professional appearance and demeanor •    Self-starter attitude who shows initiative •    Committed to delivering a high level of customer service •    Must be able to stand for extended periods •    Must be able to lift, pull, or push 25 lbs •    Must be able to twist, bend, or reach with no significant boundaries •    This position may be exposed to a smoke-filled environment •    Ability to obtain a VA Lottery License

Salary Range = $70,000-80,000 annually

Additional Information

• Job Identification: 91434
• Job Category: Retail Sportsbook
• Job Schedule: Full time