Director of Operations

About the job

Find your place at Hyatt Regency Newport Beach:

At Hyatt, diversity, equity, and inclusion are at the core of our purpose, *to care for people, so that they can be their best. *Join a family that values respect, integrity, wellbeing, and empathy. Make a difference in the lives of those around you. Love where you work!

What are the additional benefits to working at the Hyatt Regency Newport Beach?

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer, including:

• Medical, Dental and Vision for you and your dependents after 30 days of Full-Time employment
• Paid Holidays, Vacation and sick leave
• Unlimited growth potential
• Complimentary hotel nights and discounts at Hyatt properties around the world
• 401K with Matching
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Complimentary Employee Meal
• Complimentary Parking

About the Role - Director of Operations

The Director of Operations works directly with and in the absence of the General Manager to maintain and improve Hotel Operations. The ideal Director of Operations will accomplish this by monitoring the daily functions of Rooms and F&B departments, including providing support and guidance to each of the teams, ending in a positive guest experience. Duties may also include training, staff development, scheduling and promoting a positive culture for colleagues and guests alike. They will Serve as an active Leadership Committee member and contribute to broader hotel strategy, planning, and execution.

This highly visible leader will create memorable guest and member experiences, drive revenue and profitability, develop engaged teams, and build a culture. The position requires the leadership effort, attention to detail, and operational discipline necessary to provide an exceptional guest experience.

Wage Information:

The salary range for this position is $106,500 to $150,500. This is the pay range for this position that Hyatt Regency Newport Beach reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Preferred Experience for Position:

• 5-10 years of progressive hotel, resort, club, or hospitality leadership experience. • Demonstrated success leading multiple guest-facing operating departments and complex teams. • Experience planning and executing hotel or resort programming, recreation, activities, special events, or experiential offerings. • Prior Food & Beverage management experience with responsibility for service execution, team development, operational standards, and financial performance. Previous pool Food & Beverage oversight is strongly preferred.

• Prior Front Office management experience with responsibility for guest experience, team development, operational standards, and financial performance. • A clear commitment to exceptional guest experiences. • Ability to manage budgets, labor, revenue, profitability, retail performance, safety, and compliance. • Exceptional communication, organization, relationship-building, and problem-solving skills. • A visible, hands-on leadership style and the ability to inspire the effort, care, and attention to detail required to provide an exceptional guest experience.